Job Details
Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 role
Job Title : Technical/Deskside Support III
Location: Kirkland, WA; 8-5 Mon-Fri
Contract to hire is expected
Teams Interviews - 2 ROUNDS
Senior Desktop roles. Must have worked in a large-scale enterprise environment. Would have supported end users and timelines. Work solely alone in their respective offices.
We have 14 techs right now; we meet daily through TEAMS. Will work as stand-alone IT support in the respective offices.
A Helpdesk tech who only worked with remote employees is not going to fit, need to have in person support experience.
Will provide white-glove service to end-user community.
Skills:
Onboarding/Offboarding people s access.
Dell 70%
Mac 30% - need strong experience here as we re growing in this.
Install printers.
Active Directory create accounts, assign permissions, move units and accounts through AD.
Should have ticketing experience, we use SNOW. That is a plus.
Installing and setting up hardware
Customer support F2F/physically
Conference room set up.
TEAMS
Troubleshoot outages.
Lift up to 20 pounds
We do not configure network gear but should understand how to plug cables into patch gear is a plus. Not programming access points but do troubleshoot connectivity.
MDM a plus
Customer support ability should be as strong as technical ability.
A+ cert highly preferred.
Regards
Priyanka
...@vsoftconsulting.com
#LI-PN1