Job Details
**Announcement Number** naf_46-21 **Department** Lodging/Hospitality **Location** Louisiana **Position Status** Regular, Full Time **Salary** 17.00 - 20.00 Hourly **LOCATION:** **NGIS****, Naval Air Station, Joint Reserve Base, New Orleans, Louisiana****DUTIES AND RESPONSIBILITIES****:** The incumbent will manage daily operations of the front desk, reservations, and group reservation office for a lodging operation with more than 200 rooms. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. The function of the position is to supervise front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy. Supervises three or more NF-2 front desk personnel. The incumbent trains, instructs, and supervise personnel assigned to the Front Desk in a formal training setting and on the job training. Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards. Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding the Hotels Property Management System (PMS), key card and CORE inventory management system. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Performs other related duties as assigned. **QUALIFICATION REQUIREMENTS****:** Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to desk operations. Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. **SPECIAL REQUIREMENTS:** **This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.** **ANNOUNCEMENT NO: NAF-46-21**
**POSITION TITLE: Front Desk Supervisor, NF 0303 03**
**SALARY: $17.00-20.00 Per Hour, DOE**
AREA OF CONSIDERATION: Local Commuting Area
RELOCATION EXPENSES: N/A
**WORK SCHEDULE INFORMATION: 1 Full Time Position**
**OPENING DATE: July 15, 2021 CLOSING DATE: Open Until Filled**
**1st Cut Off: 7/21/2021**
This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state drivers license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. The incumbent is expected to obtain the Certified Hospitality Supervisor (CHS) within 6 months of employment, and all requirements for Navy Lodging Program (NLP) front desk certification, as well as, any other requirements outlined in the Lodging Career Path Guide.
**HOW TO APPLY:**
**1. Resumes may be submitted along with Optional Form- 306, this form is available at www.opm.gov/formsoptional-forms. Application forms are available at the NAF HR office.**
**2. Please ensure that your resume or application contains all the information requested in the vacancy announcement along with any supporting documents, or your application may not be considered.**
**3. Management reserves the right to cancel vacancy announcements at any time during the recruitment process subject to DOD priority list, and other priority consideration lists.**
**Send application/resume packages to: ...@navy.mil**
**Or mail copy to:**
**Morale, Welfare and Recreation Department**
**400 Russell Avenue, Bldg. 261**
**New Orleans, LA 70143-5012**
**Attn: Shelly Vicknair or Mindy Ussery**
**Phone: (504) ###-####**
**DSN: 678-3231**
**Fax: (504) ###-####**
**APPLICATIONS MUST BE RECEIVED ON OR BEFORE THE CLOSING DATE OF THIS ANNOUNCEMENT**
**Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining satisfactory employment reference checks.**
**Direct Deposit of your paycheck is mandatory and is a condition of employment.**
**Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.**
**The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.**
**We are an E-Verify participant.**
**APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.**
**1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.**
**To claim this preference, you MUST:**
**Submit a copy of your BBA Separation**
**Notification indicating eligibility for RPL.**
**2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard