Job Details
Overview:
The Whitewater Inn Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the Whitewater Inn General Manager with all day-to-day hotel operations with a primary focus on Front of House and Housekeeping. You will be responsible for leading the team on General Manager off-days, and helping create a culture of respect, dedication, personal growth, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.
Responsibilities:
- Assist the Whitewater Inn General Manager with all hotel responsibilities and projects.
- Work as Manager On Duty for the Whitewater Inn and lead the team on General Managers off-days.
- Help define and create a culture which highlights positivity, productivity, and professionalism.
- Assist with managing labor hours and hotel expenses.
- Listen to and manage guest complaints and oversee service recovery and resolution.
- Communicate all policies, procedures and service standards to staff and ensure compliance.
- Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
- Assist with guest recovery of detractor scores in guest surveys.
- Create strong communication lines between staff, guests, and management.
- Assist in recruiting, interviewing, hiring and training hotel team members.
- Continue to develop training materials and program for Front Desks and the Lodging Department
- Responsible for supporting pre-season and ongoing training sessions and motivating team members
- Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning
- Assist with ensuring all time entries are accurate in resort payroll system Praise, discipline and counsel staff as needed.
- Work shifts within Lodging Department as needed
- Monitor the personal appearance of staff members and enforce the Big Sky Employee Handbook polices and guidelines.
- Ensure that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
- Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
- Abide by and uphold Big Sky Resort and Boyne Resorts policies.
Qualifications:
- Relevant degree and/or experience required.
- Previous leadership role/management and hospitality experience preferred.
- Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.
- Ability to learn various systems and programs including Springer Miller Systems and Alice.
- Must have valid drivers license and be able to drive a company vehicle.
- Excellent leadership and interpersonal skills are required.
- Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem-solving skills.
- Candidate must maintain a drive for excellence and consistent strong performance.
- Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
- Seasonal interviewing, hiring and terminations required in a seasonal resort environment.
All full time seasonal employment at Big Sky Resort includes:
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Eligible for seasonal loyalty bonus
- Monthly employee events