Job Details
SUMMARY
This position is responsible for ensuring that all hotel rooms are cleaned and prepared for our guest's experience at the property. Rooms are assigned and it is the responsibility of the team member to ensure that all cleaning and organizing of the rooms are completed as assigned, prior to guests entering their hotel rooms.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.
Thoroughly clean hotel rooms and bathrooms according to department procedures
Sort, count, fold and/or carry linens for making guest beds
Stock housekeeping carts with supplies
Replenish supplies in hotel room and bathroom per hotel procedures
Assist in the laundry room when needed to ensure clean linens are available to clean hotel rooms
Dust furniture, wash walls, ceiling and woodwork, wash windows and sills, door panels
Empty wastebaskets and transport trash to waste disposal area
Report any problems immediately to Housekeeping Supervisor or Welcome Desk Supervisor
Ensure any lost and found items are turned in to be logged
Maintain a clean and organized work area
Interact with guests on occasion while cleaning guest room
Promotes outstanding customer relations
Other duties as assigned
STANDARDS OF PERFORMANCE
Ability to work in a fast paced environment and interact with internal departments
Maintaining a professional working relationship among other team members
Oral and written communication skills
Ability to maintain high levels of confidentiality and integrity
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
EDUCATION, TRAINING, AND EXPERIENCE
High School Diploma or equivalent preferred. Previous housekeeping experience preferred.
REASONING ABILITY
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
CERTIFICATES AND LICENSES
Must be able to obtain and maintain appropriate applicable licensing.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate to loud at times.