Senior Billing Manager

Job Details

The Senior Billing Manager will lead all aspects of billing activities supported by the Service Center; interface with other quote-to-cash leaders to ensure that agreed service levels are met; develop and maintain positive working relations with attorneys, business professionals, and client personnel; suggest process improvements and provide reports to the senior leadership.

Responsibilities:

• Manage the day-to-day production and delivery of the Firm's invoicing to clients
• Manage billing teams providing direct support to in-market personnel and client teams
• Measure performance against agreed KPIs and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that those service levels are met
• Ensure compliance with established processes and escalate deviations for resolution
• Interface with Firm stakeholders and clients to resolve specific issues, enhance operations, or implement new standards and processes
• Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership
• Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships with those leaders
• Manage recruiting, onboarding, and ongoing training for team members
• Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
• Drive performance excellence with effective communication, performance management, and employee recognition

Skills and Experience:

• Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
• Good experience in a billing role
• General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
• Keen attention to detail and effective organizational skills
• Excellent English communication skills (verbal and written)
• Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
• Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes.
• Knowledge and experience of financial systems (SAP preferred) but not required
• Ability to prioritize and handle multiple tasks to meet deadlines
• Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
• Strong problem-solving and analytical skills
• Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative

 Baker McKenzie Tampa Center

 05/10/2024

 All cities,FL