Job Details
Loews Hotels at Universal Orlando is Now Hiring an Experienced Housekeeping Manager AM/PM for their High Volume Resorts!
Required Qualifications:
- Must have previous experience as a Housekeeping Manager in a High Volume Resort (1,000 rooms or more)
- Must have a flexible schedule: ability to work days, nights, weekends and holidays
- Strong Customer Service experience
- Strong Leadership experience with a large volume of team members
Job Specific
Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Prepares daily work schedule to meet occupancy demands and room turn
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Manages Housekeeping Rooms personnel
Assumes duties of Assistant Director of Housekeeping in Assistant Director s absence
Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
Communicates and coordinates with Front Office operation
Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
Responsible for overseeing the activities of Housekeeping front line Staff
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
Maintains close contact and ensures good communication with employees
Ensures that responsive and efficient repair services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Interviews and makes recommendations regarding hiring of personnel
Interviews and selects Housekeeping line level personnel
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
Sets agenda for guest awareness training
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift employees, as applicable
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
Plans special lobby cleaning projects and ensures their completion, as applicable
Coordinates lobby maintenance projects with Engineering, as applicable
Plans maintenance of lobby floors, as applicable
Coordinates monthly accounting for all supplies requisitioned from other departments
Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
Sets agendas for Housekeeping meetings and runs meetings regularly
Schedules contract maintenance with outside vendors, as applicable
Evaluates housekeeping department employee performance
Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
Ensures that lost and found items are turned into Security
Keeps Director and Assistant Director informed of all matters significantly affecting the department
Periodically inventories supplies and equipment
Stays current with industry related technological improvements geared toward product improvement and increased efficiency
Performs numerous responsibilities to meet time-sensitive deadlines
Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
Ensures that responsive and efficient uniform room and repair services are provided, as applicable
Prepares department purchase requisitions
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
Communicates linen needs, monitors and reports consumption and preservation programs
Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Creates an environment which fosters excellent staff morale and staff retention is a priority
Administers Quality Assurance and Cyclical Programs
Administers Incentive/Rewards/Recognition Programs
Interacts with guests to solve problems and ensure satisfaction
Responsible for implementing control systems for keys, pagers, radios, etc.
Responsible for efficient operation of HOSTAR System
Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
Ensures that Housekeeping office and storeroom are kept neat and organized
Responsible for the submission of all performance appraisals for assigned employees
We offer Great Benefits and a Great Internal Promotion Program.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Relocation assistance
- Professional development assistance
- Tuition reimbursement
Pay Frequency:
- Bi weekly or Twice monthly
Schedule:
- Weekends required
- Holidays required
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time