Job Details
Summary
The Store Manager oversees all store operations and functionality, as well as oversees staffing and training, and ensures the best possible customer experience. This position works closely with the Area Manager and Director of Retail operations to provide strategic leadership and direction to the store teams. The Store Manager will be responsible for the in-store customer experience to ensure that locations consistently reflect the company s brand image.
Job Duties (including, but not limited to):
- Oversee and perform all functions associated with management and oversight of an Adult Recreational Retail Store(s) and or Medical Marijuana Provisioning Center(s) operating under licensure from the State of Michigan. Provide direct, transparent, and consistent communication with store teams to ensure alignment between retail stores and corporate office.
- Administer routine inspections to maintain the accurate inventory of all cannabis products.
- Develop and ensure that all Standard Policies and Procedures are accurate and continually updated across retail store portfolio to provide the best practice for staff, customers and patients.
- Train staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to customers and patients, and best practices for personnel.
- Manage daily financial reporting requirements and oversee all cash handling procedures. Develop and maintain a schedule of all staff.
- Assist in ensuring compliance with all relevant statutes, regulations, and directives in all respects, best practices. Build and maintain relationships with local agencies and serve as the point of contact.
- Create a consistent in-store experience for customers across all retail operations; work with operations leaders to ensure store experience meets expectations consistently.
- Other duties as assigned.
Job Qualifications / Work Experience
- A minimum of 3 years of experience working in a fast-paced retail store environment.
- A minimum of 2 years supervisory and/or managerial experience leading a large diverse team of professionals in a fast-paced retail store environment, including making store schedules, compliance, interviewing, training, coaching, and providing performance feedback to employees, ordering product, inventory control, and loss prevention, etc.
- Proven track-record in consultative sales and sales management experience. Proven ability to analyze and forecast from P/L and other metric reports.
- Demonstrated capabilities with computer systems and applications including, point of sale, cash inventory management, and customer relationships.
- Solid oral and written communication skills, including effective presentation skills and comfort in one-to-one or group situations in a professional and courteous manner.
- Demonstrates a culture of retention. Treats all employees in a fair and professional manner.
- Knowledge of local, state and federal employment laws relating to key areas of responsibility.
Education
- High School Diploma or equivalent required.
- BA/BS degree in retail management, business, marketing or similar area preferred or an additional 4 years of related experience may be substituted in lieu of a degree.
- Able to move about a typical office, manufacturing, warehouse, or retail environment. Able to perform general office managerial and administrative activities.
- Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily. Able to lift and move up to 25 pounds occasionally.
- Regular and on-time attendance.
Additional Requirements
- A passion for creating a unique and exceptional customer experience.
- A natural and enthusiastic leader with the ability to positively motivate others and build effective teams. Must pass any and all required background checks.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Must possess valid driver s license.
- Must be 21
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance