Job Details
**About Bell**
Bell Plumbing, Heating, Cooling & Electrical has been a proud provider of home service solutions to the Denver area since 1926. Our commitment to building lifelong customers has been successful all thanks to our skilled, experienced, and caring employees. Bells employees are unified by our values accountability, service, professionalism, integrity, reliability, and empathy and we work to create a better everyday life for our customers.
**What Youll Do**
***This role is full-time located at Bells headquarters in Centennial, CO.***
As a Customer Care Specialist, you provide exceptional service to Bells customers by being the first point of contact for scheduling service requests, troubleshooting customer concerns, following up after a service or cancellation, responding to phone calls, emails, and live chat. You demonstrate a flexible, positive attitude and you are driven to take ownership of your customers experience with you.
You are a champion for customers service needs and keep Bells service technicians informed by entering accurate, detailed service order information into Bells service software system. You like building relationships and do not shy away from multi-tasking with a sense of urgency and professionalism.
**Benefits**
At Bell, we offer many benefits including competitive wages with incentives, medical, dental, and vision insurance available first of the month following hire date, 401(k) with employer match, discounts on Bells home services, company-paid gym membership, and growth opportunities.
We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
**Diversity**
Bell is committed to diversity, equity, and inclusion, both in our hiring practices and in our employee experience. Were proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Bell is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Bells recruiter if you need any assistance to participate in the interview process and to perform essential job functions.
**Minimum Job Requirements:**
* Prefer 3 years experience in a customer service environment
* High school diploma
**Bell is a drug free equal opportunity employer.**
**Hours: Monday-Friday 8:00PM - 5:00PM; rotating Saturday shift**
****Not a remote job***
**Job Type: Full-time**