Job Details
* **Ref:** 139118
* **Closing Date:** 02 Dec 21
* **Location:** Midlothian
**Key details**
**Receptionist**
**8.91 per hour**
**37.5 hours per week**
**5 days out of 7**
We are a luxury 4 star hotel situated in the West End of Edinburgh City. Set in a quiet leafy crescent, a short walk away from the main attractions and surrounded by the stunning backdrop of this magnificent capital city.
We are seeking a Receptionist to join our fun team in this amazing luxury property in Edinburghs West End.
**Receptionist, Edinburgh Highlights:**
* Competitive hourly rate of 8.91
* 28 days holiday each year, including bank holidays (pro-rata)
* Free meals whilst on duty
* Career development opportunities
* Sales incentives
* Friends and family rates at property and group hotels
* Rotas completed 3 weeks in advance
**Receptionist, Edinburgh Overview:**
Reporting to the Front of House Manager, the Receptionist will maintain a consistent level of service within the Front Office Department and across the hotel.
**Receptionist, Edinburgh - Responsibilities;**
* As a Receptionist you will be responsible for maximising room revenues in line with the Companys standards, providing efficient and courteous service, to ensure total guest satisfaction.
* Maintaining levels of service that consistently exceeds the expectations of our guests
* Ensuring that billing is accurate
* Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
* Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
* Professionally and competently operates the telephone system in line with both operating and Company Standards.
* Understanding the business and keeping up to date with hotels sales selling strategy and letting policy and promotions.
**Receptionist, Edinburgh Experience:**
As a Receptionist it is essential you can demonstrate the following skills and competencies;
* Previous experience preferred, but training will be provided for people with the right attitude
* Flexibility with shift patterns
* The desire to deliver consistent and exceptional service
* Be familiar with and promote hotel facilities
* Assisting guests with any and all requests
* Personable and presentable
* Pro-active and able to use own initiative
* Great communication skills
* Excellent timekeeping
We recognise that our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy, engaged team, so this is at the heart of our culture.
Apply for this Receptionist role today and come see our beautiful luxury Hotel! We look forward to showing you why we are all so proud to work here in Edinburghs West End.
In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.