Job Details
> > Guest Services Associate **Guest Services Associate**
Location:
Trinity Hospital
Chicago, IL 60601 Benefits Eligible:
No **Position Requirements:**
High school diploma or equivalent.
2 Year hospital experience in a high contact customer service area/department or 2 years of comparable customer service experience.
Some knowledge of medical terminology preferred.
Computer skills and knowledge with basic keyboard familiarity preferred.
Basic telecommunication system skills and knowledge (receiving/making multi line calls, etc.).
Basic office skills (fax, copy machine, on~line services).
Excellent organizational, communication, and customer service skills.
Excellent problem~solving skills.
Bilingual Spanish skills preferred.
Ability to make quick and sound decisions based on individual situations in regards to meeting customer needs.
Ability to work week~days, week~ends, holidays, and off shifts in order to serve customers in a medical center environment.
Ability to maintain composure and professional behavior in stressful situations.
Ability to hear alarms and respond immediately.
Must present a clean, well groomed, professional appearance at all times.
Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs, etc.
Must be able to accommodate all customer areas in various locations of the hospital.
Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, etc., Lift up to 25 pounds ocassionally.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.
**Purpose:**
To provide a wide range of services to ensure a safe, positive, welcoming and helpful environment for guests, partners and associates external to and within Advocate Trinity hospital ensuring such services are of high quality and provided in the most customer focused and cost effective manner.
To function as a liaison between guests (internal and external) and the hospital assuring that customer needs are identified addressed and monitored.
To role model the highest standards of 'customer service excellence for guests, associates and partners.
**Accountabilities:**
Welcomes guests, associates and partners to hospital Main Lobby
Provides escort services for guests as needed
Provides information to guests, associates and partners as needed, required or determined per individual situations
Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest's needs are not only met but exceeded and to ensure that the hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.
Establishes and maintains a high level of skill and knowledge of hospital personnel, departments, information systems, processes and general hospital information in order to provide strong customer service and to meet the needs of Advocate Trinity Hospital guests, associates and partners.