Job Details
Job Summary:
The primary focus of this position is the efficient and diligent operation of the Salon vault on a daily basis, with a meticulous approach to inventory control, merchandise transfers, quality assurance, handling, Policy compliance and back office retail support.
Key Responsibilities include:
Vault Operation:
- Assist in the day to day operation of the Salon vault.
- Conduct the daily opening and closing procedures and comply with all Security requirements.
- Accurately record and reconcile incoming and outgoing merchandise to and from the vault.
- Display and exercise merchandise organization skills per product range in the vault area.
- Establish proper knowledge of jewelry and timepiece collections and inventory and how to search for these items efficiently.
- Act as a reliable back up and develop communication with Salon staff.
- Operate in compliance to HW policy and guidelines.
Inventory Count:
- Conduct and assist with vault counts at least twice daily and comply with current and future inventory reconciliation procedures.
- Perform monthly physical inventory of merchandise.
- Responsible for signing merchandise in and out of the vault and reconciling inventory daily.
- Maintain a concise and accurate daily reconciliation system as per HW guidelines.
- Assist with inventory reconciliation requests in Harry Winston and Swatch Group inventory systems.
Merchandise Transfers and Logistics:
- Coordinate domestic / international shipping, photo shoots, loan requests, as well as external event transfers and produce appropriate documentation.
- Coordinate Client Owned Merchandise transfers for local / international repairs and produce appropriate documentation.
- Assist with stock replenishment requests, client appointment requests and provide feedback as required.
- Ensure compliance with local and international legislation regarding international transfers.
- Ensure compliance with HW policies and guidelines regarding merchandise transfers.
Inventory system use:
- Responsible for executing all systems related processes that relate to the daily vault operation, Retail Operations and sales support, such as:
- Sales invoicing and credit.
- Capturing client related data.
- Product searches, item presentations.
- Inventory tracking and stock reconciliation processes.
- Repair management process.
- Merchandising transfers and Logistics related process.
- Quality Assurance process and reporting.
- Back office reporting.
Quality Assurance and Merchandise Handling:
- Inspect and report inbound and outbound jewelry merchandise transfers, memo returns, repairs, items of stock and Client Owned Merchandise in accordance to current QA policies and procedures.
- Generate and communicate all QA related documentation.
- Ensure proper care and handling of all merchandise and company assets.
- Ensure compliance with all departmental procedures that relate to merchandise handling and enforce consistency on the use of these procedures such as the Retail Quality Assurance , Care and Handling and Packing Standards guidelines.
Retail Operations:
- Assist with the execution of daily sales and credit supporting documentation report to Accounting as required.
- Assist with Salon daily sales, transaction and inventory reporting requirements as required.
- Ensure HW Policy compliance in all aspects of the day to day business.
Back Office:
- Ensure that all supplies in the vault are fully working and replenished when necessary.
- Maintain inventory of basic supplies.
- Assist with replenishment of Salon supply orders as required.
- Maintain an efficient and organized filing system.
- Maintain a clean and organized space at all times.
Job Qualifications:
- Minimum of 2 years related work experience.
- Inventory control experience preferred.
- Prior experience in luxury goods.
- Proficient in Microsoft Office.
- Ability to multitask and work in a fast-paced environment a must.
- Ability to work under high pressure situations and react quickly is a must.
- Proven analytical, organizational and creative problem-solving abilities.
- Detail orientation a must.
- Jewelry/Watch Inspection experience preferred.
- Proficiency in written and spoken English is a must.
- Excellent listening, written and oral communication skills.
- Strong service orientation, highly self-motivated, energetic and directed.
- Undergraduate degree preferred.