Job Details
Job Description TPWD - Customer Service Representative I ( 00020880 ) **Organization**
: PARKS AND WILDLIFE DEPARTMENT **Primary Location**
: Texas-Burnet **Work Locations**
: SP-Inks Lake SP 3630 Park Road 4 West Burnet 78611 **Description**
**TPWD MISSION**
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
**PLEASE NOTE:** All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
**APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:** Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit,
**MILITARY OCCUPATIONAL SPECIALTY CODES** can be found at
**VETERANS PREFERENCE:** If you choose to claim veterans employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veterans Hiring Reference page at
**FOR NEW HIRES/REHIRES:** Health insurance is available the 1st of the following month after a 60-day waiting period.
**TO APPLY:** Application must be completed at:
**HIRING CONTACT:** Nichelle Hodge, (512) ###-####
**PHYSICAL WORK ADDRESS:** TPWD Inks Lake State Park, 3630 Park Road 4 West, Burnet, TX 78611
**GENERAL DESCRIPTION:**
Performs entry-level customer service work. Under the direction of the Park Headquarters Manager, this position is responsible for providing clerical and customer service support for Inks Lake State Park. Provides customer service and information to the public in person, on the telephone, and in writing. Responsible for revenue collection, accounting for daily revenue, and ancillary product sales. Operates credit card machine, customer registration, and computer. Prepares reports and processes correspondence. Performs general cleaning of the Park Headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
**Qualifications**
**MINIMUM QUALIFICATIONS:**
**Education:**
Graduation from High School or GED.
**Experience:**
One year experience in general clerical, cash handling, or customer service.
**Licensure:**
Must possess or be able to obtain, within 30 days of employment, a valid class C Texas drivers license.
NOTE: Retention of position contingent upon obtaining and maintaining required license.
**PREFERRED QUALIFICATIONS:**
**Experience:**
Two years experience in fee collection;
Two years experience in customer service;
Two years experience in computer registration.
**KNOWLEDGE, SKILLS AND ABILITIES:**
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic mathematics;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in handling a high volume front desk;
Skill in making independent, sound, and timely decisions;
Ability to accurately handle cash and account for revenue collected;
Ability to work under stressful conditions;
Ability to work as a member of a team;
Ability to work independently with little or no supervision;
Ability to respond to public inquiries in a timely manner;
Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
**WORKING CONDITIONS:**
Required to work in a public park with overnight camping and day use;
Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;
Required to adjust to changing schedules;
Hours may be reduced or extended as needed;
Required to work overtime, as necessary;
Must conform to TPWD dress and grooming standards, work rules, and safety procedures;
Required to perform manual labor, including lifting supplies and materials up to 20 lbs.;
Required to travel 5% with possible overnight stays;
Required to operate a State vehicle;
Non-smoking environment in State buildings and vehicles.
**TPWD IS AN EQUAL OPPORTUNITY EMPLOYER**