Job Details
Russell Tobin & Associates is currently seeking a Claims Processor for one of our global retail eyewear clients in Mason, OH. Apply TODAY for immediate consideration.
Job Title: Claims Processor
Pay: $16.00-$17.50/hour (based upon experience)
Duration: 2-month contract with Extension
Schedule: Monday Friday // 40hrs/week (8am-5pm)
Location: ONSITE - MASON, OH
As the Claims Processor, you will be responsible for the timely and accurate completion of key tasks supporting the successful implementation of new Small Business Clients with and/or on behalf of a team of Implementation Specialists.
Responsibilities:
- Execute preliminary steps to build a new client structure for implementation requests routed through the shared Salesforce queue, adhering to standard client set-up guidelines and processes.
- Initiate and accurately track all completed tasks using our proprietary Salesforce Implementation Tracker Project Management tool.
- Validate benefit set-up in the core Facets system and communicate any discrepancies with expected outcomes to implementation owners.
- Execute new client online portal access set-up, including sending appropriate communication email templates, tracking status, and reporting any identified issues.
- Monitor the teams shared Outlook mailbox for incoming membership documents sent from clients, brokers, or Third-Party Administrators (TPAs).
- Review incoming membership documents (Microsoft Excel and Word) to confirm accuracy in formatting and data validity; communicate updates needed for successful membership enrollment and/or submission for processing.
Qualifications:
- High School Diploma required.
- Ability to learn and adopt new processes quickly and with ease.
- Accustomed to working in a high-paced, high-volume environment.
- Strong attention to detail.
- Medium to advanced level of expertise with Microsoft Excel.
- Proficient with Outlook.
- Familiarity with Cloud-based applications (e.g., OneDrive).
- Ability to multitask and perform duties using multiple sources or systems; Data Entry experience preferred.
- Ability to clearly articulate findings, issues, or concerns requiring resolution.