Job Details
Position Summary:
Conducts interviews to accurately identify patients and document current demographic and financial information. Starts the process to get the bill paid, while delivering exceptional customer service.
Primary Position Responsibilities:
Interviews patients and/or their representative
Obtains and documents patient's current demographic and financial information
Verifies patient's insurance eligibility and coverage
Obtains signatures and completes all required and necessary forms and consents
Work Contact Group (Internal/External)
Patients & Families, HMC Employees and Volunteers, Healthcare Providers, Visitors, Insurance Companies, Funeral Directors
Required:
High School Diploma or Equivalent
Minimum Years of Experience
Preferred:
One year of medical office or customer service experience
Knowledge, Skills and/or Abilities:
Required:
PC Skills, Excellent Customer service skills, Detailed oriented, Multi-tasking skills
Preferred:
Medical terminology, Insurance knowledge, Medical Front Office experience.