Job Details
SUMMARY/OBJECTIVE
The Indoor Operations Lead Attendant plays a pivotal role in overseeing and enhancing guest services, including ticket sales for ski operations and amusement parks, customer service in the ski shop, and rental desk operations. This position requires a commitment to team leadership, superior guest service, and efficient management of departmental operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as a working manager and guide staff in performing sales transactions, customer service, and equipment rentals.
- Oversee managerial tasks as assigned by reporting Director and act as a back up while Director is away from work.
- Ensure equipment, including snowboards and skis, is maintained, sized, and fitted safely.
- Educate customers and staff on safe equipment use, following training protocols.
- Manage maintenance and cleanliness of the facility and grounds, including general cleaning and event clean-up.
- Address customer inquiries and issues, ensuring a positive and friendly experience.
- Monitor facility and equipment for maintenance and repair needs.
- Establish and maintain effective working relationships with employees and the public.
- Autonomously manage operational aspects and assist in various departments as needed.
- Lead in training and mentoring new staff members.
SUPERVISORY RESPONSIBILITIES
- Oversee any task delegation as assigned by manager which may include covering as a backup.
- Act as an example for Attendant I and II's to follow.
Requirements
MINIMUM QUALIFICATIONS
- Prior experience working as an Attendant I and II.
- Ability to make independent decisions and exhibit sound judgment.
- Flexible availability, including nights and weekends.
- Minimum age requirement of 18 years.
- Problem-solving skills and the ability to work under deadlines.
PHYSICAL REQUIREMENTS
- Ability to stand, lift, bend, and stoop for extended periods.
- Capability to lift up to 25 pounds.