Customer Service Representative

Job Details

Job Title: Customer Service Representative Enlish/Spanish Bilingual

Location: 133 Portland St, Boston, MA 02114

6+ Months contract

Onsite role:

Candidate must be fully vaccinated as per State of MA law.

Interact face to face live with walk in clients
Research and resolve member questions and issues using multiple online tools and systems
Track and monitor the status for open request using multiple online tools and systems
Document all work including completed tasks and notes in an online CRM tool
Review and analyze member paperwork, forms, and activity within multiple online tools and systems
Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status
Collabo*** with internal teams to research and resolve issues for Health Connector members
Collabo*** with external third-party teams to resolve issues for Health Connector members
Answer member questions as needed

Hours : 8:00am to 5:00pm

Indotronix is an Equal Opportunity Employer

 Indotronix International Corporation

 05/21/2024

 Boston,MA