Job Details
The purpose of the Order Specialist will be to answer incoming order calls daily, manage and process drop-ship customer orders in a timely and accurate manner, and help with customer service calls. Specific tasks include, but are not limited to:
- Working in office to answer incoming customer calls
- Process orders from incoming calls
- Determine when a call is a large enough order that a Sales team member needs to be involved, and in such instances transfer to the appropriate team member.
- Follow-up with all calls transferred to assure customer was taken care of
- Daily monitoring and exporting of all drop-ship orders from multiple customer's back-end account management systems
- Creating and updating customer orders by entering data into ScaffoldMart's order management system or other software application
- Communicating with customer's to fix order issues
- Obtaining freight quotes and finalizing cost for customer orders
- Communicating to customer final freight cost and confirming credit card authorization
- Updating tracking information and other order records as necessary per each account's requirements
- Daily updating of inventory data for customer's website back-ends
- Arranging shipments according to customer requirements, using a computer system to track inventory levels and ensure that orders are filled correctly
- Communicating with other departments within the company to ensure that orders are processed in a timely manner
- Regularly monitor all web presence of ScaffoldMart products listed on other websites to assure information is up to date
- Data entry and updating associated with third party websites
Order Specialist Requirements
- High attention to detail
- High ability to problem solve unique situations.
- Excellent communication skills
- Excellent customer service skills
- Ability to work to deadlines and multitask
- Ability to work independently and as part of a team
- Good organizational and time management skills
About ScaffoldMart
ScaffoldMart offers a wide range of scaffolding solutions to cater to many needs in the construction and DIY industry. We offer preconfigured scaffolding towers, scaffold sets, and individual scaffold frames and accessories. Our diverse selection includes various patterns and styles to accommodate different project requirements. We sale both direct to customer, as well as through many well-known hardware store chains (including Tractor Supply, Northern Tool, and Lowes).
Hourly Position
This position will be an hourly employee. The position will be 30-40 hours per week
Job Location
This position will be required to come into the office Monday - Friday during regular business hours (9:00 AM - 5:00 PM). This position does not include additional benefits.