Job Details
**Guest Services Associate**
Family Services Palo Alto, California Minimum Experience **Entry-level** Guest Services Associate
Reports To Associate Director, Family Services
Hours:
Monday - Sunday
2nd Shift: 2:45pm 11:15 pm
Non-Exempt
Job Summary
The Guest Services Associate (GSA) reports to the Associate Director, Family Services and supports internal House operations while on shift. The GSA is responsible for maintaining a supportive, safe, and secure environment, attending to family requests, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. This role is the first contact with in-House families and must feel comfortable with constant people interaction, service delivery, addressing concerns by following internal protocol, and and maintaining confidentiality. GSAs are required to work some holidays.
Duties and Responsibilities
Operations:
* Meet with outgoing/incoming staff at the beginning and end of each shift to relay important information
* Assure completion of daily health screening for all guest families
* Provide direct customer service to in-house families, community, and donors
* Accept and log family mail and packages
* Carry duty cell phone at all times and be the point person on site in case of emergency
* Prep, put out & clean up breakfast for the families in the morning
* Maintain a safe and secure communal living environment for families
Family Care/Housing:
* Support Intake Coordinator with check-ins, check-outs, and room scheduling
* Complete family requests and deliveries as reported in work order system
* Respond to all family questions, emergency situations, and alarms
Facilities:
* Maintains a clean main lobby, kitchen and dining areas
* Perform a walk-through of entire House to ensure tidiness and safety
* Log all maintenance issues observed during nightly walk-through of the House
* Log all maintenance requests made by families
Volunteers:
* Direct the work of volunteers to assure daily task completion
* Work directly with volunteers to expand coverage needs throughout the RMH Stanford campus
Location Palo Alto, California Minimum Experience Entry-level