Job Details
About Us
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.
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We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
Primary Responsibilities
In the role of IT Support Specialist, we'll count on you to:
Apply technology to address business needs and constraint
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resource
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiative
Diagnose system hardware, software, and operator problem
Provide advanced troubleshooting on complicated IT issue
Provide support for software application
Provide desk side training upon request for enterprise application
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware asset
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solution
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
Perform other duties as needed
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Qualifications
Associate's degree in Computer Science/MIS-related area or equivalent work experience
Valid Driver's License
A minimum of 1 year of experience in technical support of PC, networks and servers preferred
Excellent working knowledge of personal computer and peripheral
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office application
Excellent client service, interpersonal and communication skill
Self-starter able to handle multiple tasks and deadlines with minimal supervision
Preferred Qualifications
Preference given to local candidate
Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel.
Why HDR
At HDR, we know work isn't only about who you work for it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each others contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.