Job Details
AVI Foodsystems is looking for an ambitious and detail-oriented team member to fill the role of Full-time IT Support Specialist at our headquarters offices in Warren, OH.
Purpose
The role of the IT Support Specialist is to assist team members who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products or services. The Helpdesk Analyst will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Systems Administrators, Developers and other IT team members to collaborate on long term solutions that mitigate the volume and severity of IT issues in the IT community.
Responsibilities
- Critically analyze support tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
- Work closely with IT members and management to develop supportable, cost effective solutions to strategically important issues. Play an active role where appropriate in each solution
- Represent the voice of the user in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the greatest good
- Work with management to establish new support procedures and guidelines aimed at improving support
Qualifications
- The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
- Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
- Minimum of 1 year in an IT support role within an organization. Experience in resolving IT related issues in a corporate environment.
Skills
- Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms
- Active Directory
- Network troubleshooting
- Windows 10 and 11
- Phone, desk-side, and email support
- Advanced communication skills
- Excellent interpersonal skills
- Good work habits under pressure
- Detail oriented
Benefits
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.