Job Details
Service Administrator - Service
Description
Our Seattle, WA office has an exciting opportunity for a Service Administrator. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
When you join Cosco Fire Protection, Inc. you will enjoy a unique and welcoming culture. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. The work we do is interesting, challenging and wide-ranging in nature.
Job Expectations
Essential duties and responsibilities may include, but are not limited to, the following: Scheduling
- Schedule service calls
- Coordinate material and lift procurement
Bookings
Processes
- Track material used on service calls
- Manage UL sprinkler head testing process
- Requesting Intents and Affidavits as needed
- Verify 3rd Party Reporting
- Create New Work Orders
- Review previous days calendar for completed job, paperwork or return trips
- Review the overnight monitoring log from Central Station
- Verify Timesheet
Meetings
- Service WIP/ Open Call Meetings
- Daily huddle with Superintendents
A/R
- AR dispute resolution (Back-Up Sprinkler and Fire Alarm)
Desired Skills and Experience
- AA Degree required, BA college degree preferred
- 3 + years' experience in a customer service role and in a professional office setting preferred
- Must be able to work Monday through Friday 7:00 a.m. to 4:00 p.m.
- Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
- Strong attention to detail and excellent organizational skills required
- Good written and verbal communication skills required
- Candidate will be proficient in Microsoft Word, Excel, Outlook, and Power Point
Location
Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age. NOTE: A drug screen and criminal background check may be required for Cosco. This position is subject to a pre-employment background check and a pre-employment drug test.
Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age. NOTE: A drug screen and criminal background check may be required for Cosco applicants