Job Details
1/14/2022
Customer Service Rep II, 11am-7:30pm
Tracking Code 296-267 Job Description *This is not a call center environment.* There is no "script". You will develop relationships with your assigned customer base and solve issues based on the market and product knowledge you obtain. You will interface with customers via phone calls, email, and chat. Customer volume can be high at times. **Work hours for this opportunity are 11:00 a.m. - 7:30 p.m. Training for this will take place M-F, 8:00 a.m. - 4:30 p.m.**
**Responsibilities**:
The Customer Service Rep II provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service. This position has assigned territory responsibilities. We are seeking an individual who enjoys being a valued member of a team, building positive and collaborative relationships, managing multiple priorities in a fast paced environment, and opportunities to develop your skills and expertise.
- Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.
- Refer customers to CS Supervisors or designated resource as required.
- Record details of customer contacts and actions taken.
- Manage assigned territory.
- Handle RMAs.
- Work closely with the credit department to resolve disputed credit items.
- Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns.
- Other duties as assigned.
**Qualifications include:**
- High School Diploma or GED
- Five years of customer service experience
- Excellent communications skills
- Superior levels of customer service
- Ability to work independently and in a team environment
- Ability to use logic resulting in good decision making abilities
**What we offer:**
* Growth potential
* Ability to make an impact in an industry leading organization
* Health & wellness offerings
* Excellent benefit package
* Employee developmental programs
* Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!
InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email ...@MetroCareers.com or call (570) ###-####. Please allow for 24-48 hours for us to respond.
Job Location Wilkes-Barre, Pennsylvania, United States Position Type Full-Time/Regular ** Apply**
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