Job Details
Want to be a Difference Maker? We provide property owners peace of mind so they can focus on what matters most!
Come work as an Operations Manager with Paul Davis Restoration and you too can become a Difference Maker. This position will be a member of our Restoration Department and will be responsible for recruiting, onboarding, training and managing the Operations team and Project Managers. The Operations Manager plays a critical role in achieving company goals with a focus on customer service, sales and closings, and gross margins. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. Paul Davis Restoration of Reno takes pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!
About Us:
Paul Davis Restoration of Reno is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
Responsibilities:
* Management of the Restoration Project Managers and Operations Coordinator.
* Auditing of Project Managers certifications to ensure compliance with Franchise Agreement and Program work.
* Schedule and hold meetings with direct reports; Trains and supervises direct reports on better business practices, identifying business opportunities, and strategy.
* Training and development of direct reports.
* Facilitate bi-weekly Goal Setting and Review meetings with direct reports.
* Professionally represent the Paul Davis principles of honesty and integrity.
* Continuously work to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates.
* Maintain focus and dedication to providing excellent customer service.
* Assist other team members when needed and foster a positive working relationship with other departments.
* Working alongside our Operations Coordinators, Foremen, In-House Tradesmen, Project Coordinators and Project Managers to facilitate collaboration and communication during the restoration of residential and commercial projects.
* Work closely with the Project Managers to ensure that all documents and administrative matters relative to active job flow ensuring the restoration is done timely, efficiently, and safely.
* Train Project Managers to handle correspondence with insurance providers, follow all program and TPA guidelines, and review all estimates pertaining to the restoration portion of the assigned jobs.
* Meet company goals of Sales, Gross Margin, and Net Promoter Score.
* Track metrics during bi-weekly goal setting and review meetings (GS&R) and hold bi-weekly GS&R meetings with all Project Managers.
* Train Project Managers to confirm budget and work orders before the start of the project.
* Ensure compliance with standards and regulations.
* Build partnerships to improve performance with vendors and tradesman.
Requirements:
* 5+ years of Restoration Project Manager experience.
* Bachelor's degree preferred
* Proficient in Microsoft Office 365
* Detail-oriented and well organized
* IICRC certifications a plus