Customer Support Specialist I


Job Details

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. Commercial Real Estate Boston (CRE) is seeking a Vice President, Portfolio Manager to support department growth and continued success. This role collaborates with Relationship Managers and Relationship Administrators to maintain high quality credit administration and risk management for a portfolio of (primarily) CRE customers. Eastern Wealth Management is seeking a talented team leader to join and lead our Relationship Manager team! This is a great position to expand your career while assisting in the growth and development of one of Eastern's most prominent divisions. The voice and stewards of the Eastern Bank brand. Whether you have a campaign that needs advertising or social support, a sponsorship you are considering, or a press opportunity, the Marketing Department has you covered. With our experience in the communications field we can help you do more good in how we emulate the Eastern Bank brand. The Appraisal and Environmental Department (A&E) is to provide credible and reliable real estate due diligence including valuation, environmental and property condition assessments on existing and proposed collateral. In support of our lending business partners, A&E develops the report scope and report levels based on transaction and/or property specific criteria in conformance with regulatory, bank and USPAP requirements. Individual Reports are bid out, engaged, received and reviewed. Completed report with reviews are provided to lending business partners to support credit making decisions. The Regional Service Associate role will be required to travel throughout the region 100% of the time and will work toward achieving specific individual sales and service goals. This tole is responsible for operational compliance and adherence to policy. Handles daily account maintenance and other service issues as necessary, process deposits to customer accounts and properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. The Regional Service Associate role will be required to travel throughout the region 100% of the time and will work toward achieving specific individual sales and service goals. This tole is responsible for operational compliance and adherence to policy. Handles daily account maintenance and other service issues as necessary, process deposits to customer accounts and properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. Tellers Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and services, provide all customers with stellar customer service, all while working to build strong relationships not only with customers, but our internal clients as well. This role sits in Natick, MA. Responsibilities include, but are not limited to the following: Investigate inquiries and research requests from business lines, providing day-to-day support, assistance & advice as requested. Troubleshoot & resolve identified incidents in a timely manner and in line with the company's standards and service levels, with the assistance of more experienced team members on the more complex items. Within the Commercial Lines group of Eastern Insurance, we are seeking a Senior Level Management Liability Specialist/Marketing Analyst to join our marketing team. Reporting to the Commercial Lines Marketing Director, the analyst is primarily responsible for marketing and new business placement of Directors & Officers, Employment Practices Fiduciary, Crime and Cyber Liability coverages. Personal Lines is the division of the agency that provides insurance products for individuals. Products range from homeowner to automobile policies, from valuables and collections coverage to watercraft and specialty products. Eastern Insurance represents over 30 insurance companies providing competitive product, pricing and service options. Personal Lines Private Client group is seeking a Team Lead. This high visibility ro





 EASTERN INSURANCE GROUP

 05/23/2024

 All cities,MA