Job Details
Part Time Guest Service Agent
Front Office Job Type Part-time Description
* Handle requests and transactions of hotel guests.
* Serve as the main point of contact for all guest requests and needs.
* Exhibit courteous hospitality at all times to guests and associates.
* Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
* Administer hotel guest payment policies.
* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
* Post all charges including valet and other miscellaneous charges to guest account.
* Maintain hotel key security system.
* Oversee safe deposit boxes for guests.
* Verify credit cards and balance bank at the end of the shift.
* Run and verify availability report at the beginning of the shift. Update report as needed.
* Review communications log at the beginning of the shift.
* Know and follow the hotels emergency procedures in the event of an actual emergency.
* Notify appropriate supervisor immediately of any problem with rooms.
* Check in and check out should be as expeditious as possible.
* Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
* Prompt distribution and notification to guests of mail.
Claremont Companies is an equal opportunity employer. EOE M/F/D/V
Requirements
* High school graduate or equivalent.
* Must speak, read, write, and understand English.
* Previous hotel-related experience desired.