Job Details
**Inside Sales Representative**
**Location:** Montreal, QC, CA
Reporting to the Sales Manager, the Inside Sales Representative will communicate Cascades' value proposition to customers and achieve revenue and margin objectives by :
* new customer acquisition and stability through lead qualification, inbound lead follow up and cold calling and outbound emails;
* managing existing customer accounts through understanding customer needs, connecting with remote customers to maintain strong relationships and provide value-creating ideas, and developing and executing account plans to ensure growth and margin
**This role consist of:**
* create quotes,
* negotiating with customers,
* answering technical questions from customers,
* understand the competitive dynamics of the market and Cascades' ability to differentiate, and
* work collaboratively with the Marketing, Customer Service, Design and Finance teams.
* Work-life balance (telecommuting, flexible hours);
* Employee Assistance Program (EAP);
* Training Centre;
* Long-term career management plan;
* Work environment focused on sharing knowledge and valuing individual and team successes.
* Profit sharing;
* RRSP and group insurance with significant employer participation;
* Personal computer equipment purchase program;
* Many other Cascades advantages!
**Your individual responsibilities**
The Inside Sales Representative's primary responsibilities will be to:
* Maintain and grow revenue for his/her accounts
* Support the creation and negotiation of contracts for their accounts
* Develop the customer portfolio
* Achieve revenue and sales objectives
* Identify leads based on our strategy and business rules
* Maintain excellent relationships with clients and ensure they are satisfied with the use of digital tools
* Develop and manage account plans for small regional accounts within established guidelines (revenue targets)
* Provide detailed and accurate sales forecast to the team
* Facilitate integration and ensure a consistent approach to customers across Cascades SBUs
* Establish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)
* Utilize and update the CRM
The Inside Sales Representative has the following qualifications and skills:
* Minimum of one year of experience in a similar position
* Autonomous person able to communicate effectively
* In-depth understanding of Cascades products and services in your region
* Ability to research accounts and identify key players using digital tools
* Customer focused approach with the ability to identify customer needs, issues and interests
* Ability to analyze competitive activities and the potential of new products and services
* Ability to adapt quickly and be highly flexible to handle accounts in different markets