Job Summary: Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. Duties and Responsibilities:Maintains surveillance throughout the Navy Exchange facilitiesas assignedto identify and detect suspicious activity contributing to both external and internal losses.Utilizes various surveillance techniquesincluding overt and covert Closed Circuit Television systems.-Consistent with established NEXCOM Loss PreventionSafetyLPSpoliciesprocedures and standardsdetect and detain individuals suspected of shoplifting.Investigates other suspected incidents of fraudwaste and abuseas directed.-Prepares case reportsinvestigative notesand processes evidence in accordance with NEXCOM LPS standards.-Conducts auditsas directed by the Loss PreventionSafety Manager or Supervisorof cash registerscash officesretail inventory controlsand service operations.-Conducts investigative researchas directedof cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processoras well as other investigative tools.-Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelinesto include report writing and obtaining photographic evidenceas necessary.-Maintains absolute confidentiality of all investigative research and case information.-Maintains physical security of NEX facilitiesadhering to site specific OpeningClosing proceduresKey ControlsElectronic Article Surveillance policiesand Intrusion Detection System alarm controls and response procedures.-Maintains firesafety controls and precautions by conducting inspectionsas directedof fire suppression systemsemergency equipmentand potential workplace hazards.-Provides assistance to management in evacuations of NEX facilitiesand the implementation of mandated Force ProtectionAnti-Terrorist measures.-Monitors Known Theft evidenceLostFound programsand Access Control policies specific to the assigned Navy Exchange facilities.-Assists and monitors the destruction and disposal of merchandisemarked to zeroin accordance with prescribed NEXCOM policies.-Testifiesas necessaryin criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings.-Adheres to prescribed work schedulesas determined to be in the best interest of the NEX.-Maintains a professional image and demeanor in appearance and communications at all times.-Maintains the department dress codeas prescribed by the Loss Prevention Safety Manager or Supervisorbased on assigned duties.-Promotes and adheres to NEXCOM LPS programssuch asCivil RecoveryY.E.S. for juvenile shopliftersCode Adamand the IDEAS Reward Program.-Maintains a thorough knowledge of factors contributing to inventory shrinkagespecific High Shrink Departments and current strategies in place to address shrinkage concerns.-Assistsas directedin the LPS training and awareness initiatives of NEX associates.Performs other related administrative investigative duties as assigned.Candidates must be eligible for and obtain a Secret Clearancewithin 6 months of appointment. Failure to obtain will result in terminationU.S. Citizenship RequiredGENERAL EXPERIENCE1 year responsible experience in clericaloffice or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.ANDSPECIALIZED EXPERIENCE1 year experience which clearly demonstrated that the applicant posses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of propertyequipment or materialsand person-to-person relationships in maintaining various rules and regulations.SUBSTITUTION OF EDUCATION FOR EXPERIENCEFor 2 years experience1 year of academic study above the high school levelwhich included 6 semester hours in policy administrationpolice lawevidenceinvestigationcriminologylaw enforcement or similar subjectsmay be substituted for each year of experience.
Navy Exchange Service Command
06/01/2024
Newport,RI