Job Details
** Agricultural Customer Service Manager (Helm and El Nido, CA)**
**Job Category****:** Customer Service **Requisition Number****:** AGRIC007685 Showing 1 location **Job Details**
**Description**
*For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!*
**General Purpose and Scope of Position****:**
This position acts as the key interface between the customer, the field sales team, and operations to ensure service excellence and customer satisfaction. The ideal candidate will enjoy assisting in all aspects of customer service including but not limited to, order processing, fertilizer manufacturing, and inventory management. With the overall direction from the Agribusiness Location Manager and District Customer Service Manager, this role will provide daily supervision to the office staff at 3 Arizona locations.
**Key Skills and** **Abilities** **Include:**
* High-level computer proficiency with intermediate level utilization of Microsoft Windows, Windows applications, and ERP order entry systems JD Edwards practice and process training will be provided
* Excellent interpersonal and strong communication skills (verbal, written, and utilizing all media phone, email, and text) for interaction with customers and fellow employees
* Ability to maintain a positive and professional working relationship with peers, management, and support resources
* Strong organization skills
* Ability to prioritize multiple assignments
* Must be able to read, analyze and interpret written procedures, and reports
* Ability to learn detailed and specific procedures and processes and execute them accurately and efficiently
* Ability to respond professionally to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
* Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications
* Ability to read, write, and speak the English language fluently
* Ability to sit at desk or computer terminal to perform writing, and keying/typing information
* Ability to lead and influence
* Ability to work independently with minimal supervision
**Key Personal Attributes Include:**
* Present a professional image to customers through personal appearance
* High school diploma or equivalent an Associates or a 4-year degree is a plus
* A constant commitment to teamwork
* Exemplary customer service focus
* Dependable
* Excellent attention to detail
* Mobility to move safely and freely across uneven terrain both indoors and outdoors safe
* Knowledge and/or experience with agricultural operations (preferred but not required)
* Versatile and flexible attitude with a willingness to help where and when needed
* Flexibility to travel
**Specific Responsibilities and Key Deliverables Include:**
* Respond to and ensure that all customer sales inquiries are responded to in a timely, accurate, and appropriate manner by office staff
* Assist with electronic order entry and processing of sales orders, shipping documents, and invoicing utilizing JD Edwards Enterprise Resource Planning (ERP) software
* Assist the Agribusiness Location Manager, District Customer Service Manager and field sales staff with product use forecasting, sales reporting, and budget preparation
* Work with sales team to maintain accurate delivery location points to ensure the right product is delivered to the right place
* Maintain accurate records on company assets and efficient utilization during the delivery process
* Review dispatch history and business intelligence to ensure safe and efficient delivery routes
* Assist Warehouse Manager in maintaining and managing inventory levels
* Work with team to improve operational efficiency
* Review all reports prepared in the department for accuracy and completeness
* Coordinate paper flow, record maintenance, and analyzing and improving systems
* Provide direct supervision of office staff to ensure smooth office operations in support of high-value customer service
* Provide coaching and feedback to employees as required throughout the year
* Ensure that all direct reports are properly trained in their necessary duties and suggest training to improve required job skills
* Assist with overall branch cleanliness
* Establish and maintain a communicative, coordinated, and cooperative relationship with all other departments within Wilbur-Ellis
* Conduct annual performance reviews with direct reports as part of an overall performance management plan
* Assist other office team members with administrative tasks at the direction of the Agribusiness Location Manager and District Customer Service Manager
* Travel to each location at least once per week, more often as needed
* Comply with all safety rules and regulations (including, but not limited to, Safety, Human Resources, Federal, State, and local statutes) while performing work assignments
* Adhere to all policies and procedures as specified in the Wilbur-Ellis company manuals and as directed in the Wilbur-Ellis employee handbook
* Perform all other duties as assigned in a professional and efficient manner
**Compensation and Benefits:**
* Competitive annual salary (to be determined based on experience and other factors)
* Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); pension plan, 401k match up to 3%
* Drug-Free Workplace
***If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!***
**COMPANY CULTURE**
***Wilbur-Ellis is a company you can be proud to call your employer***
Wilbur-Ellis markets and distributes agricultural products, animal feed and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
***Wilbur-Ellis is for and about people***
Wilbur-Ellis has enjoyed a 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit and a dedication to quality work, our customers and each other.
***Wilbur-Ellis invests in the industrys best workforce***
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Customer Service Manager Agriculture Ag JD Edwards Helm El Nido CA California Customer Service Manager Agriculture Ag JD Edwards Helm El Nido CA California Customer Service Manager Agriculture Ag JD Edwards Helm El Nido CA California
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent w