Job Details
Business Service Representative ** What Youll Do**
* Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations
* Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
* Answer customer calls and emails providing prompt issue resolution
* Manage outbound calls to gain information and/or follow up to resolve customer issues
* Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
* Manage client dialog while documenting details of client interaction in Salesforce talk about multi-tasking!
* Position is largely sedentary requiring a significant amount of keyboarding
* Position can potentially require 90-95% client facing time
* Flexibility to shift schedule and work overtime as needed
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** What experience you need**
* Minimum 1 year of customer service experience
* Bachelors degree preferred
* Proficiency with Google Suite and Microsoft Office (Word and Excel)
* Detailed oriented with an ability to multi-task in a fast paced environment
* Exhibit strong organizational, problem-solving, and analytical skills
* Excellent listening, verbal, and written communication skills
* Strong interpersonal skills and professional attitude
* Regular attendance is an essential function of the job
* You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.
* Experience with managing high-volume inbound and outbound calls
* 3 years of experience in a B2B customer support environment
* Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
* Proficiency in Salesforce Service
* Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
* Positive energetic customer centric attitude
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. **???????**
We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
**For US Applicants**
If you'd like more information on your EEO rights under the law, please view our, , and .
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to ...@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in and (English and Spanish).