Job Details
GENERAL SUMMARY
Provides crisis intervention, triage, risk assessment, information, and referrals to telephone callers during night, weekend, and holiday hours in accordance with Macomb County Community Mental Health (MCCMH) Crisis Center s philosophy, policies and procedures. Works collaboratively with colleagues and various service providers to assure service needs are met for consumers/patients according to clinical need, membership eligibility, benefit structure and enrollment. Responsible for operations of the crisis telephone service during assigned shifts. Performs other duties and assigned.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provides telephone crisis counseling which includes problem solving, information and referral, client advocacy, evaluating emergency situations and utilizing available resources and back up procedures.
Conducts crisis intervention and telephone triage for e Macomb County Community Mental Health for information and referral to Community Mental Health Services.
Completes a brief risk assessment to determine consumer need for routine, urgent or emergent services. Provides and/or arranges immediate assistance to patients who need emergent services.
Completes FOCUS triage screen per initial interview with consumers requesting Macomb County Community Mental Health Services.
Makes initial determination of consumer eligibility for CMH services and verifies consumers insurance through CHAMPS, WebDenis, and C-SNAP.
Completes all Macomb County Community Mental Health reports, service activity logs, time sheets, etc. according to Macomb County Community Mental Health policies and procedures.
Performs necessary case record keeping activities.
May provide a supportive role in any of the following programs: Macomb Emergency Response Group, Survivors of Suicide, and Local Outreach to Suicide Survivors, Community Education, or Volunteer Training.
QUALIFICATIONS
Required Education and Experience
- Possession of a high school diploma or a certificate of successful completion of the General Educational Development Test.
- Two (2) years of experience in a mental health setting.
Preferred Education and Experience
- A Bachelor s Degree in Psychology, Social Work, or other related field from an accredited college or university.
- Minimum of two (2) or more years of experience in a mental health setting.
Required Licenses or Certifications
- Possession of required experience appropriate to position and ability to meet privileging and credentialing guidelines.
- Must possess and maintain a current Michigan Chauffer s license within 2 weeks from date of hire.
Preferred Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Knowledge of applicable computer applications.
Skill in:
- Proficient in managing incoming and outgoing phone calls.
- Using good professional judgement for the welfare and safety of our consumers.
- Excellent organizational skills with the ability to manage multiple priorities.
Ability to:
- Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives.
- Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily.
- Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership.
- Effectively speak, write, and understand the English.
- Effectively speak, write, and understand a language other than English is preferred.
- Understand and carry out oral and/or written instructions.
- Accurately organize and maintain paper documents and electronic files.
- Maintain the confidentiality of information.
- Work independently