Job Details
Job Title: Internet Fit Specialist
Department: Internet Sales/CSC
Supervisor: Internet Sales Manager
Summary Description
The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments.
Duties and Responsibilities
* Handle incoming phone/internet leads and setting appointments.
* Handle live website chat sessions.
* Follow up with internet and incoming phone calls.
* Greet customers immediately, in a courteous and friendly manner.
* Handle telephone transactions with an upbeat and friendly tone.
* Answer all customer questions or make a commitment to get the answer in a timely manner.
* Perform other related duties as assigned or requested.
Supervisory Responsibilities
* None
Qualifications & Job Requirements
* Excellent listening and communication skills.
* Strong time management skills.
* Great problem-solving.
* Capable of making smart decisions in a fast-paced work environment.
* Strong work ethic and motivated by results and self-improvement.
* A performance mindset.
* Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
* Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
* Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
* Ability to learn customer management relationship software (Eleads).
* Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
* Ability to handle confidential information responsibility required.
* Ability to work a flexible schedule including evenings and weekends.
* High school diploma preferred.
Physical Demands
* Requires the use of both hands.
* Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
* Requires standing and/or walking for extended periods of time.
Working Conditions
* The noise level in the work environment is usually loud.
* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
* Occasionally exposed to exhaust fumes or other airborne particles.