Job Details
***This is more of road warrior role, individual hired will be traveling throughout the LCRA serviced communities throughout Texas.
LCRA is seeking a Principal Account Manager to interface directly with transmission customers and be responsive to technical customer service needs. Join us and work with transmission customers throughout Texas while providing premier customer service. You will be part of a small but dedicated team responsible for engaging with customers to solve technical challenges and deliver solutions.
You will be trusted to:
Understand customer needs and provide support as necessary
Coordinate customer meetings, both 1:1 as well as larger group forums
Deliver exceptional customer service and quick turnaround of customer inquiries
Provide technical knowledge and support of transmission system topics
Communicate with customers during system events and field customer questions
Route customer requests internally to ensure good follow-up
Support transmission project development and other technical data exchanges
Develop customer contracts for services offered
You qualify with:
- Twelve or more years of experience in operational area related to assigned accounts, account management, contract administration, billing, accounting/bookkeeping, customer service, public relations, business development or business process consulting or relevant experience.
- A degree(s) in business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field may be substituted per LCRA guidelines for certain years of experience. Driver's license
You are a great fit with:
- Bachelor's or higher level degree in business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field
- Experience in development and optimization for one or more multi-million dollar businesses - -- Five or more years of experience in the area of specialty
- Experience in contract management
You gain:
- Competitive salary & medical, dental, vision and legal insurance
- Paid time off, including time for vacation, sick and family care leave
- 401(k) match up to 8% that includes a student loan 401(k) contribution program option
- Life and disability insurance
- Wellness program including wellness incentive
- Extensive learning & development programs
And more - all to create a compelling and rewarding work environment.