Job Details
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team Assists in coordination of incoming patient transfer requests with receiving facility and physicians Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes Possess and obtain working knowledge of external and inter-facility protocols and standards of practice Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations Delivering exceptional customer service while facilitating communication across multiple disciplines Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach Responsible for promoting a Best Place to Work Culture and positive and professional work environment Actively participates in the development and implementation of performance/quality improvement Other duties as assignedQualifications: Special Skills & Equipment Knowledge: Excellent interpersonal and communication skills both written and oral Strong organizational and multi-tasking skills Demonstrates a professional demeanor when interacting with patients and customers Strong computer skills including all MS platforms Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc. Experience & Knowledge: 3-5 years of acute care hospital in-patient nursing required 3-5 years clinical experience in home health or similar setting (preferred) Experience with care management plans Experience with Medicare, Medicaid and commercial payer regulations (preferred) Telephone triage (preferred) Education/Expertise: Bachelor of Science in Nursing Required Credentials, License and/or Certifications: Registered Nurse with current license to practice in the state of Ohio