Job Details
Work Flexibility: Field-based
Who We Want
- Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships
What you will do With direction and limited supervision, the Associate Field Service Representative will perform independent or supervised on-site installation, preventive maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for driving and maintaining customer satisfaction, providing both phone and on-site customer support, and Verifying and approving the operational quality of Stryker systems and equipment. Additional responsibilities include:
- Proficient repair, maintenance and operation of Stryker robotic systems and instrumentation.
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company's financial goals and performance metrics.
- Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
- Partner with Account Executives and MPS team members actively identifying potential sales leads and communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
- Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
- Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required
- Other duties may include, but are not limited to: Travel and assist in other Field Service team members territories, prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed, Instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.
What you need - Bachelor's degree in Engineering discipline, or an equivalent combination of education and experience preferred.
- 1+ years' work experience required.
- Previous experience as a technical field service professional or in a relevant capacity preferred
- Demonstrated degree of technical skills, excellent problem-solving skills, and analytical ability.
- Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
- Working knowledge of Windows operating systems and office applications required.
Travel Percentage: 80%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.