Job Details
We have an opening in our **Field Service, Customer Service** department for a **Field Service, Customer Service Rep General**. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). **Job Description**
The Field Services Representative General (Customer Service) is responsible for the delivery of world class service to our customers by performing field service activities associated with service delivery and the maintenance of customer accounts.
* Supports Customer Service by troubleshooting customer issues, including meter problems, water quality issues, and service issues.
* Performs meter change outs as directed to ensure accurate and complaint meter operation.
* Performs cross connection inspection and testing in compliance with the State Department of Health.
* Performs call before you dig activities in a timely and accurate manner.
* Performs service inspection services and meter sets.
* Accurately and efficiently completes meter reading activities as assigned.
* The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing bodys rules and regulations.
* Performs other duties or special projects as required or as assigned.
**Minimum Qualification** High school Diploma required
Drivers License required
Cross connection certification required; or ability to acquire certification within a reasonable timeframe
Ability to work standby rotation
High proficiency: Communication skills
Medium proficiency: computer skills
6 months or more of related experience
**Primary Work Location**
4 West Parkway
Plainfield, Connecticut, 06374
United States
**Work Environment and Physical Demands Code**
O - Outdoor