Job Details
Job Description
Job Description
Benefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance
General Manager Job Description
My Key Accountabilities
MY KEY RESPONSIBILITIES
Drive my succession
Team Happiness Drive my businessSpeed of ServiceCustomers EyesGatekeeper of Knowledge, Safety & StandardsThe Big 4Drive and embed change
Communic84 VALUES
Happy Teams Happy CustomersAmazing Standards Every dayNever Standing StillDoing the Right Thing8 BEHAVIORS
Clear CommunicationTeam WorkingPassionOpen to ChangeRealizing PotentialGreat ExecutionBusiness SenseThoughtful LeadershipThese are the areas of the business that I drive through my team and I am ultimately accountable for as a General Manager
DRIVE MY SUCCESSION
The right Pret people
To own Team Member recruitment and successful onboarding to ensure it meets business needsTo build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each roleTo drive Team Happiness by role modelling Prets Values and Behaviors and by bringing Joy of Pret and fun to my team and customersTo embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time. This includes completing journals and reviews accordinglyTo minimize Turnover by following the Turnover PrinciplesTo regularly complete 1:1s to review the teams performance using Pret Behaviors, KPIs and SMART targetsTo ensure the teams wellbeing by promoting and nurturing a healthy work-life balanceSet meaningful actions from Prets Big Conversation and follow upDRIVE MY BUSINESS
Amazing service
To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of ServiceTo ensure the Speed of Service Principles are embedded in the shop and as a result, we provide fast, friendly and efficient service consistentlyTo ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customerTo ensure centrally driven JOP events are well planned, executed and appropriately supportedTo encourage customer loyalty by empowering the team to use Joy of Pret initiativesTo strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers eyesDelicious food and drink
To ensure the team consistently delivers delicious food by following the 6 Key Points of ProductionTo ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled (if applicable)To ensure the management team understands and follows the Production Principles putting customers needs first and never compromising on quality or freshnessTo ensure the shop food range matches customer demandTo continually develop the teams knowledge about the quality of our food and coffeeTo ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standardTo ensure no Made to Sell (MTS) rejects are on display in our LangarsWell-loved shop
To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customersTo ensure the shop is clean, safe and the equipment well maintained at all timesTo take corrective action immediately on issues that affect customers, the team or salesTo ensure the management team follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through customers eyesTo ensure corrective training and coaching takes place to address any issues identifiedShop profitability
To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)To accurately forecast for peak trading periods, events and seasonal changes throughout the yearTo maximize labor efficiency through ILP considering my customers, team and business needs and ensuring that rotas are displayed at least 3 weeks in advanceTo continuously analyze and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitabilityTo analyze stock take results, taking control of any issues by following the 7 Steps of UnaccountedTo have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budgetTo ensure Prets Financial Standards are followed at all times to minimize risk and ensure the safety of my teamGrowing sales
To effectively benchmark against other high-performing shops to identify opportunitiesTo review Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximize opportunities to increase sales on each day partTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesTo maximize and promote Catering opportunitiesDRIVE AND EMBED CHANGE
To be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at cascades and area meetingsPositively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as requiredTo actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shopTo listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shopTo build a network with other GMs to share best practice and keep abreast of competitors initiativesTo ensure my team is well informed of business changes and focus through regular staff meetingsTo ensure my Key Roles attend Key Role meetings and actions are effectively followed through
#J-18808-Ljbffr