Job Details
** Customer Service Rep Trainee (Monday to Friday 9:00am to 5:30pm)**
Customer Service Irvine, California
**Description**
*Position at Glidewell Dental*
Participates and completes Glidewells customer service training program in order to be equipped with the proper tools, phone etiquette techniques, and product knowledge to successfully fulfill a customer service role at the Company.
**Essential Functions****:**
* Completes and participates in all customer service training program curriculum and activities.
* Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
* Completes e-learning modules on topics related to dental terminology and morphology.
* Completes and participates in mock calls by applying information acquired from trainings.
* Incorporates feedback from activities to improve performance.
* Performs other related duties and projects as business needs require at direction of management.
**Special Requirements/Certification:**
* Ability to pass customer service representative skills test.
* Ability to pass phone skills test.
* Ability to pass typing skills test.
* Ability to pass Glidewells customer service training program with passing score of 95% or higher.
* Ability to attend on-site training program lasting up to eight to twelve weeks.
**Communication Skills:**
* Must possess proficient English skills, both written and verbal.
***Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!***
***In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!***
**Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.**
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