Job Details
**Customer Service**
**for more information**
**tap Any Button or Scan QR Codes**
**SHIPPING, PICKUP & DELIVERY**
**We Offer Several Options For Pick-Up, Delivery & Shipping**
**to see which shipping options your eligible for, enter your address in the cart at checkout. If a shipping option doesn't show, your shipping address does not qualify for that option**
**Returns & Exchanges**
Returns and Exchanges for In-Store Purchases:
We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
All customers must fill out a Product Return Form from their mobile device during the transaction.
We are unable to take back returns for the following items if they have been opened:
treats, bones, chews, canned food, supplements
We do understand that occasionally, you will be unhappy with products have been opened.
These returns will be evaluated on a case-by-case basis.
Returns and Exchanges for Online Purchases:We want you to be happy with your purchase. If for some reason you are not, we accept returns on most unopened items with tags and a copy of your order confirmation email within 30 days of purchase.
The simplest and fastest way to return an item(s) is to take it to your local Paw Naturals store along with a copy of your order confirmation email.
NOTE: Our store associates are unable to process a return without a copy of your order confirmation email. If you no longer have this email, please contact us and our customer service representatives will be able to send you a copy of your original email.
If you do not live close to a store, please contact us and our customer service representatives will be happy to assist you with mail-in returns.
Exchanges are only possible in store at this time.
Cancellations: Our fulfillment centers strive to get your shipments to you as soon as possible. This means that we cannot cancel orders once they have been placed. However, we want you to be happy with your purchase and accept returns on most unopened items with tags within 30 days of purchase.
**Scan QR to Fill Return Form on Mobile Device**
* Quantity Discounts are given on Food & Treats when purchased by the case
* Case counts vary, so be sure to ask the Sales Associate what minimum purchase requirements are
* Most Packaged Food & Treats are 6 units per Case
* Dog Cans Are 12 Per Case. Cat Cans 24 Per Case
* Quantity Discounts are available both Online & In-Store & will auto apply in cart when minimums are met