Job Details
General Summary:
The Service Operations Support Manager in Training (Production Manager) is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.
Principle Duties and Responsibilities:
- Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
- Conduct informal and formal observations of associates
- Communicate expectations and provide feedback to associates
- Participate and make recommendations in the screening/hiring and development of associates
- Maintain key performance measures
- Learn, participate and execute continuous improvement efforts Assist with the development and execution of production plans
- Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
- Provide support to sales, business office and purchasing teams when needed
- Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
- Handle customer concerns in a quick, efficient, and friendly manner.
- Other duties and responsibilities as assigned by the Operations Manager
Job Specifications:
- Possess a minimum of 5 years management experience in a complex, fast paced environment
- Work through and manage a team to achieve production goals
- Read, interpret and transcribe data in order to maintain accurate records
- Demonstrate the ability to multi-task
- Speak and listen effectively in dealing with customers/associates, both in person and over the phone
- Demonstrate above average computer skills with a variety of common and proprietary software