Job Details
This position is hybrid in Philadelphia. This position requires you to be onsite 2 days a week. Must have strong cisco network experience.
Senior Manager Technical Operations
Responsibilities:
- Lead and manage a team comprising system administrators, engineers, contracted resources, and managed services.
- Provide oversight, guidance, and mentorship to team members.
- Develop and maintain up-to-date technical knowledge of the products and systems utilized in the firm's information systems.
- Participate in firm-wide IT projects, including systems design, procurement/outsourcing plans, and ensuring alignment with current best practices.
- Create and implement operational plans to ensure smooth and secure systems operations, focusing on efficiency and cost-effectiveness for core technologies:
- WAN / LAN Enterprise Networks
- Storage Area Network
- Virtualization systems
- Server Operating systems
- Exchange Messaging Systems
- Microsoft Domain Services / Azure AD
- Backup systems
- Disaster Recovery and Business Continuity
- Data Center Management
- Cloud Operations
- Conduct research on emerging technologies to support infrastructure development efforts and recommend technologies enhancing performance, cost-effectiveness, and infrastructure flexibility.
- Develop and execute test plans to validate performance, security, scalability, and recoverability, reporting findings and making improvement recommendations.
- Provide technical leadership to all members of the Information Services department.
- Recommend, schedule, and assist in executing upgrades, migrations, and remediation efforts as necessary.
- Provide after-hours and on-call support for all systems as needed.
Qualifications:
- 8+ years of hands-on experience in:
- LAN/WAN Network deployments (VPN, Routers, Switches)
- Wireless LAN deployments
- Security Infrastructure (Cisco ISE, Checkpoint Firewalls)
- Desired experience in:
- Storage Area Networks
- Server Virtualization
- Telecommunications systems
- Microsoft Exchange email systems
- Azure AD / Azure Cloud
- 3-5 years of team lead or manager-level experience.
- Experience with cybersecurity and compliance frameworks such as ISO 27001, SOC.
- Ability to work in complex IT environments.
- Strong project management experience, including planning, implementation, and documentation.
- Strong communication and organizational skills.
- Bachelor's degree in Information Systems or equivalent; graduate degree preferred.