Job Details
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsKernersville-ARTISTREE NORTH CAROLINA-1350 Bridgeport Dr Ste 21 time typeFull time posted onPosted Today job requisition idR00114118 Artistree-Kernersville **We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job.**Major Activities**
**1. Customer Coordination**
* Field all customer communication.
* Enter manual orders if necessary.
* Assist in parcel tracking.
* Inform General Manager of reoccurring issues and any abnormal service requests/issues
**2. Administration & Quality Assurance**
* Address all backorders & diverted orders.
* Complete cancellations as per the customer requests.
* Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers.
* Issue store credits as required for unfulfilled orders
* Review the daily recut list and conducts customer callbacks.
* Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems
**3. Safety & Organization**
* Maintain a clean work area for safe and efficient operation, including replenishment of supplies
* Follows all company safety policies; wear appropriate safety equipment, as needed
**Minimum Education**
* High School Diploma, G.E.D., or equivalent
**Minimum Special Certifications or technical skills**
* Proficient in MS Office
**Minimum Type of experience the job requires**
* 1 year Customer Service experience in manufacturing environment
* Must be able to critically analyze problems and develop effective solutions
* Ability to count, match and compare sequences of numbers
**Other**
* Ability to read, write, and speak English fluently; convey and receive information effectively
* General verbal, and numerical intelligence
* Detail-oriented and maintain a high level of accuracy; keen sense of urgency
* Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers
* Must detail-oriented and accurate.
* Must have excellent time management, organizing, and prioritizing skills
**Physical Requirements**
* Must be able to constantly sit and occasionally walk
* Must be able to bend frequently from the waist
* Must be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head.
* Must be able to grasp with both hands occasionally.
* Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.
* Review physical requirements matrix for all requirements
**Work Environment**
* Ability to work with high noise levels and work around moving machinery
* Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
* Ability to work safely in a fast pace manufacturing environment
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**