Job Details
DescriptionAmazon Web Services (AWS) is growing rapidly, and we are looking for an Infrastructure Delivery Manager to join our expanding Infrastructure Operations team.AWS is a fast paced technology company and a leader in the world of data centers. We are currently looking for a proven technology manager with experience in people management, robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.The mission of the team is to deliver network capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help.You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesSome high level responsibilities include:Prioritize and assign tasks to data center technicians and operatorsManage inbound hardware installation from receiving through deployment stagesManage the installation of cabling infrastructure in a data center environmentGuide, train and educate staff on the best practices related to all service owner issuesManage tasks and deliverables across small to large-size projectsRecommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAsProvide weekly reporting to the data center managersCoordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.Recruit and train data technicians to ensure appropriate staffing levelsHost weekly staff meetingsDrive compliance to Amazon performance management requirementsAbout the teamThis role requires managers to conduct in person safety inspections, meetings, and operational tasks across our Northern Virginia data center locations. Attendance in person at weekly regional manager staff meetings at AWS corporate locations (Herndon, VA) may be required.AWS Infrastructure & Network Services teams are building intelligent software to automate the infrastructure operations that drive Amazon Web Services. We re providing internal and external customers the opportunities to consume infrastructure directly, without human intervention. Our teams leverage AWS technology to support data center operations, networking, infrastructure, and support engineering and development. Come join us to build, architect, design and implement distributed systems that provide availability, scalability and latency guarantees across the full breadth of AWS services.Why AWSAmazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.Inclusive Team CultureHere at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Chantilly, VA, USABasic QualificationsBachelor's degree or equivalent combination of education and experience1-2 years of experience in management/team lead function2-3 years of experience in a data center technology rolePreferred Qualifications1-2+ years of structured cabling experience within a data center environment1-2+ years of knowledge of network cabling, optic types, and test equipment1-2+ years of TCP/IP networking knowledgeExperience identifying inefficient processes and creating solutions that solve the issueExperience representing your team/technical area to senior managementExperience in contributing to the definition and implementation of automation opportunities within an deployment/build environmentFamiliar with lean methodologies and Six-Sigma or similar qualificationOrganizational and planning skillsGeneral understanding of infrastructure technologies installation and designMeets/exceeds Amazon s functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit