Job Details
Bilingual Customer Service Specialist - English/Korean
Customer Service Description WHO WE ARE
Professionals, Lifelong Learners, People who value relationships, Teammates, & Entrepreneurs
Here at FFL, we believe that coming to work should be fun. Our team of professionals enjoys a company culture that values individuality, works collaboratively to further our model of excellence and celebrates successes together. Being a part of our rapidly growing company means that you will have the opportunity to work in a dynamic atmosphere and make real contributions to our future success. It also means that our workplace offers you a great opportunity to reach your professional growth goals.
WHAT WE DO
We market and support brands committed to superior design and quality, and all of our products deliver profound health and comfort benefits. As the name Furniture For Life implies, the products we represent are good for you and are built to last.
WHO WE NEED
A individual who is dedicated to providing the highest level of technical customer service in the industry, with a strong focus on meeting the needs of our many Korean speaking customers.
RESPONSIBILITIES & EXPECTATIONS
* Effectively manage inbound end-user and dealer support requests
* Troubleshoot product and component issues
* Maintain detailed notes regarding all service activities in CRM
* Consistently create accurate and detailed work orders
* Act as an ambassador for FFL Brands and the products it sells
PAY CLASS & BENEFITS
* Full-time; Hourly; Non-exempt
* Standard FFL Benefits: Medical, Vision, Dental, Life, LTD, STD, 401(k) Match
Requirements THE IDEAL CANDIDATE
* Strong deductive reasoning ability when it comes to troubleshooting and repairing mechanical parts
* Ability to ask logical question to help identify technical issues quickly and effectively
* Excellent communication skills
* Prioritizes high-level customer service for all customers
* Attention to detail
EDUCATION, KNOWLEDGE & EXPERIENCE
* 2+ years of customer service, sales or related experience
* Proficient in Microsoft Office and/or Google Suite
* Salesforce or similar CRM experience preferred
* Bilingual in English and Korean