Customer Service Rep II


Job Details

***To apply to a Varex Imaging position, please create an account and sign-in.***

**CURRENT VAREX IMAGING EMPLOYEES:** Please apply by logging into your internal Workday Account .

**Summary**

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include: Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice. Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents. Ensure service information accessible by sorting and filing documents/forms. Handles requests for additional company materials. Maintains records of schedule changes, product enhancements or changes and product pricing.**Job Description**

****OTHER SPECIFIC FUNCTIONS OR DUTIES****

* ****Pre?sale****: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

* ****Post?sale****: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

* Coordinates and performs activities associated with the transfer of consigned material.

* Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.

* May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required.

* May prepare or review reports from the Order Processing System and take corrective action.

* May review orders for conformance to export control and take required action.

****SKILLS, KNOWLEDGE AND CERTIFICATIONS****

**Required Certifications and Training**

* Obtains and completes LMS training plan specific to assigned responsibility.

**Experience Level with Business Tools**

* Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

* Experience with SAP or equivalent ERP product and productivity software desired.

****LEVEL DESCRIPTION****

**Knowledge**

Developing professional skills and experience.

**Job Complexity**

* Works on problems of diverse scope where analysis of situations or data requires a review of a variety of factors. Exercises independent judgment and discretion in solving complex business problems.

**Interaction**

* Builds productive internal/external working relationships.

**Supervision**

* Normally receives general instructions on new projects or assignments.

**Typical Education and Experience**

* Bachelors Degree (or equivalent experience)

* and/or 2-5 years of related experience or Masters Degree with no or little experience.

**Time Type:**

Full time**Job Type:**

Regular**Work Shift:**

First Shift**Pay Rate Type:**

Salary**Benefits and Perks**

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

* Medical Insurance

* Dental/Vision

* 10 Paid Holidays

* PTO

* Employee Stock Purchase Plan

* 401K match

* Paid Parental Leave

* Short & Long-Term Disability and Life Insurance

* Competitive Pay

* Flexible Schedules

* Variety of Shift Options

* Free Safety Shoes

* Friendly Work Environment

* On-site Cafeteria, Company Nurse, Credit Union, and Gym

* Free Coffee and Soda

* Tuition Reimbursement

* Employee Referral Program

* Career Advancement Opportunities

* Employee Discounts

* EV Charging Stations

*All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.*





 VAREX IMAGING CORPORATION

 06/01/2024

 Salt Lake City,UT