Job Details
Job Title: Collector I
About Us: Join our dynamic and fast-paced team at The Moore Law Group, where we are dedicated to resolving debts with unwavering commitment and professionalism. At our core, we value teamwork and collaboration, fostering an environment that encourages individual growth. We believe in investing in our employees' professional development, providing opportunities for career growth, and recognizing and rewarding exceptional performance. As a member of our team, you'll have access to ongoing training and support, ensuring you are equipped with the tools and knowledge needed for success. We understand the importance of work-life balance and the well-being of our employees, which is why we offer a comprehensive benefits package that includes sick time, vacation, health benefits, and a 401(k) program for financial security down the road. Join a workplace where integrity, excellence, and continuous improvement are the pillars of our corporate culture.
Key Responsibilities:
- Effectively communicate with consumers, attorneys, and other parties to resolve debts within client requirements.
- Demonstrate excellent verbal and written communication skills.
- Maintain a high level of customer service and professionalism in interactions with consumers, clients, and colleagues.
- Meet performance expectations for collection efforts, including calls per day, contact percentage, promises/calls ratio, and promises kept.
- Follow up with responsible parties to ensure timely payments per agreement.
- Accurately document account specifics during each contact, adhering to client-specific documentation requirements.
- Ensure compliance with state and federal laws, as well as client and company policies and procedures.
- Determine appropriate next steps for account collections when direct payment efforts are exhausted.
- Treat all individuals with professionalism, respect, dignity, compassion, and empathy.
Minimum Qualifications:- High School Diploma or equivalent.
- 1-2 years of debt settlement collections, law firm experience, or 3 years of sales experience.
- 1-3 years of collections experience in any industry.
- Ability to understand and adhere to the firm's client guidelines.
- Comfortable working in a fast-paced, dynamic environment.
- Passionate about exceeding goals.
- Strong and creative negotiation communication skills.
- Commitment to excellent customer service.
- Proficient in database software and MS Office Suite.
- On-site full-time commitment; not a remote or hybrid role.
Physical Demands, Work Environment, and Reasonable Accommodation:Working conditions are typical of an office environment. The position primarily involves sitting, with specific vision abilities including close vision, depth perception, and color vision required for reading a computer monitor. Clear speech and hearing is essential for effective telephone communication. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Note:This job description is a guide and not an exhaustive list of duties. Employees may be required to perform additional job-related duties. All responsibilities are essential functions subject to reasonable accommodation for individuals with disabilities. Successful performance requires possessing the necessary skills and abilities. Some requirements may exclude individuals posing a direct threat or significant risk to health or safety. This document does not create an employment contract, other than an "at-will" relationship.
We are an Equal Opportunity Employer, maintain a drug-free workplace, and comply with applicable ADA regulations. If you are ready for an exciting opportunity, apply now!
PHYSICAL REQUIREMENTS
Sedentary work with repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal, reading, typing, and analyzing data. Work is performed in an office environment and requires the ability to operate standard office equipment.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AFFIRMATIVE ACTION/EEO STATEMENT
The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
The Moore Law Group is a drug-free workplace.
If you are interested in applying for employment with The Moore Law Group and need special assistance or an accommodation to apply for a posted position, contact our human resources department at ...@collectmoore.com or (714) ###-#### ext. 251.