Job Details
Job Type
Full-time
Description
IMAGINE THIS
- A leadership team who will embrace your ideas and look for ways to help you get there.
- Endless career path opportunities at one of the fastest growing companies in the United States.
- A culture with purpose... supporting timely decision making, candor, clarity, and pioneering ideas.
- Helping pets all over the world live longer, healthier, happier lives.
- Pet friendly workplace. Bring your pet to work any day...everyday! They will love you for it!
HERE'S THE PROFILE OF OUR IDEAL CANDIDATE - You are a stickler for accuracy and allow no errors under your watch.
- You are a flexible team player with a strong ability to adapt and contribute effectively across various tasks and projects.
- You drive yourself harder than anyone else ever would or could.
- You outperform all others and consistently exceed expectations.
- You are a pet owner and pet lover, and you openly exhibit your passion for pets.
- You have references to validate a record of proven success and an unyielding work ethic.
CULTURAL AND BEHAVIORAL DESCRIPTIONS With arms wide open, we invite you to get to know us, see what makes us tick and how we roll at Carnivore. These shared ideals, beliefs and practices are what defines us and how the world sees us. Carnivore may not be for everyone...and that's ok. No fine print. No misleading ads. There's no mistaking who we are or confusing us for anyone else. We trust that you'll appreciate that. Here's what it takes to be one of us:- Doing whatever is necessary to ensure that any potential customer anywhere in the world, who wants us or needs us, will invariably choose us.
- Communicating clearly, directly, candidly, and timely with all others inside and outside of the organization.
- Pioneering and constantly innovating to find ways to say "YES" and make the impossible...possible.
- Being irrevocably engaged in our business interests and long-range business potential.
- Contributing in objectively measurable ways to the success of others in the organization.
- Creating a business that will always and under any circumstances be strategically profitable.
- Losing no customers under my watch.
- Contributing to every aligned and new customer's success in objectively measurable ways.
- Unrelenting support and re-enforcement of our Culture, Mission, and Strategic Initiatives.
- Doing ALL things in life with intention and purpose.
KEY RESPONSIBILITIES - Provide timely and empathetic responses to consumer, retailer, and distributor inquiries across multiple communication channels for various brands, aiming to create exceptional and memorable interactions.
- Make every customer and consumer touch point the very best experience they ever had.
- Answer consumer questions relating to raw feeding, pet nutrition, and pet health.
- Investigate and resolve issues related to D2C order fulfillment, shipping, and returns.
- Assist Business Operations team to coordinate order processing for multiple brands, including order entry, logistics arrangement, invoicing, and processing credits.
- Maintain distributor and retailer relationships for accurate processing, suggesting alternative products for optimal shipping, providing timely updates on availability and shipment status, and resolving customer issues.
- Maintain comprehensive SOP documentation and consumer response knowledgebases.
SUCCESS FACTOR SNAPSHOT First 30 days:
- Develop an intimate understanding of our organization, mission, culture, team, products and role expectations through company-paid on the job training.
- Complete training in CRM system and assume responsibility for consumer response via email with oversight.
- Begin training in ERP system to support order processing, with oversight.
First 60 days:
- Complete training in ERP system to assume responsibility for full order processing, including order entry, invoicing, shipment assistance, and credit processing.
- Complete training for knowledgebase and assume responsibility for one-to-one consumer response via eCommerce site(s) with oversight.
First 90 days:
- Assume full responsibility for consumer responses via multiple channels.
- Assume full responsibility for order processing to assist the business operations team where needed.
Ongoing:
- Maintain and update SOP library and knowledgebase.
- Keep current on order processing and provide support as needed.
- 100% response rate to all D2C reviews and inquiries.
- Report issues with regards to the food safety/quality assurance system (FSQA) to Leadership and adhere to the requirements of the FSQA standards.
ABOUT US Carnivore Meat Company is a rapidly growing, award winning, raw pet food company located in Green Bay, Wisconsin. Most recently, we have been recognized for our accomplishments in growth and manufacturing excellence and were recipients the following:
Greater Green Bay Chamber Growth Award, State Manufacturer of the Year Award, Governor's Export Achievement Award and the Greater Green Bay Chamber Manufacturing Award of Distinction and INC 5000 Fastest Growing Small Business.We manufacture, sell, and market the most delicious, nutritious and innovative pet foods and treats in the world, serving over 5,000 pet supply stores nationwide and 14 international markets around the world. We believe that every dog and cat deserve the finest food available to them. Therefore, we will leverage our God-given talents, passion and resources to do whatever is necessary to ensure that any pet parent, who wants or needs us, will have a convenient and effective mechanism to access and procure our "World Class" pet food and pet treats. We are in continuous pursuit of extraordinary, passionate and innovative people who will help us make good on this promise! LONG LIVE PETS!
Requirements
OTHER Please send a letter of introduction telling us why you should be our top candidate. Interested candidates who include "I LOVE PETS!" in the letter and/or subject line will go to the front of the line. Background check, pre-employment drug screen and industry non-compete are required. This position resides at our corporate office in Green Bay, WI; no relocation assistance available.
Education: Bachelor's degree in a relevant field from an accredited university or equivalent experience thereof.
Experience:- 1 year of experience in customer service role, including phone experience
- External and internal customer service oriented and focused
- eCommerce experience with Amazon and/or D2C beneficial, not required
- Must have advance-level experience with social media, online support and email
- Attention-to-detail a must
- Ability to sit for long periods of time
- Must have advanced computer skills, including proficiency with Microsoft and Google suite applications.
Compensation & Benefits:- Competitive compensation model
- 4% 401k match, medical, dental, vision, voluntarily life and pet insurance, 100% company-paid life insurance, 9 paid holidays including 1 floating holiday to use as you choose, PTO, tuition and wellness incentives, EAP, employee discounts on pet food and treats.
Carnivore Meat Company is an Equal Opportunity Employer.