Job Details
Billing & Enrollment Specialist Location: Alamosa, CO Type: Full TimeMin. Experience: Entry Level
**Who You Are**
You are detail oriented and work at a fast pace. You are equal parts a numbers person and a people person. You are excellent at trouble shooting issues and aren't satisfied until they are resolved. You are the Billing and Enrollment Specialist that we have been looking for and we would like to meet you!
**Who We Are**
Friday Health Plans isnt your average health insurance company. Were not about unnecessary extras and confusing terminology. We cover the basic health services youll likely use the most at a price that just might make your wallet happy. Our simple health plans and friendly service keep you covered so youre free to live every day like its Friday.
As a Denver-based startup company, were looking for smart, talented people like you to join us. We value collaboration, innovation, passion, and calculated risk-taking. Now in year four and growing rapidly, were looking for people who lead by example, and that example is one of flexibility, reliability, and positivity. If this sounds like you, then we want you on our team.
**What Youll Do**
The Billing and Enrollment Specialist will be responsible for receiving member phone calls and answering inquiries regarding billing and premium payments.
**Required Knowledge, Skills & Abilities:**
* Detail oriented
* Highly organized
* Able to meet deadlines
* Able to work on multiple tasks simultaneously
* Able to demonstrate diplomacy in working relationships
* High level of productivity
* Ability to work independently
* Strong work ethic
* Takes responsibility for actions and work outcomes
**Required Education/Experience:**
* Associates degree in accounting or other related field OR a minimum of one year of experience in accounts receivable, medical billing or other related position
* Intermediate to advanced experience with Microsoft Office Word and Excel
* Experience with 10-key calculator
**How You'll Be Valued:**
* Medical, Vision, and Dental premiums covered at 100%
* Fully-funded HSA
* 401(k) and 401(k) matching
* Paid Life Insurance
* Paid Short-term and Long-term disability
* Employee assistance program
* Paid time off and 10 paid holidays
* Pay: $29,874 - $37,343
Customer Service Representative Location: Alamosa, CO Type: Full TimeMin. Experience: Entry Level **Who You Are**
You are a people person. You know how to communicate with all types of people, including Friday's members from all walks of life and the physicians and physician offices that take our insurance. You like to trouble shoot and solve issues. A highly organized and detailed teammate, that is ready to start a career . Youre the Customer Service Representative weve been looking for, and wed like to meet you.
**Who We Are**
Friday Health Plans isnt your average health insurance company. Were not about unnecessary extras and confusing terminology. We cover the basic health services youll likely use the most at a price that just might make your wallet happy. Our simple health plans and friendly service keep you covered so youre free to live every day like its Friday.
As a Denver-based startup company, were looking for smart, talented people like you to join us. We value collaboration, innovation, passion, and calculated risk-taking. Now in year four and growing rapidly, were looking for people who lead by example, and that example is one of flexibility, reliability, and positivity. If this sounds like you, then we want you on our team.
**What Youll Do**
The Customer Service Representative is responsible for responding to suggestions, inquiries and complaints/grievances from members and providers regarding claim status, claim payments, eligibility/enrollment, plan benefits, referrals, etc. and ensuring timely resolution
Essential Duties:
* Manage inquiries from members and providers regarding claim status, claim payments, eligibility/enrollment, plan benefits, billing and referrals according to departmental procedures.
* Log all calls, voicemails and other inquiries received into Call Diary.
* Report consumer complaints/grievances and the resolution of complaints/grievances.
* Monitor inquiries forwarded to other departments for timely resolutions of issues. Provide follow-up as necessary.
* Participate in departmental rotations for staffing the extended-hour Medicare phone on a regular basis and during open enrollment; working mail; retrieving and returning voicemails; and managing open call reports.
* Participate in ongoing training and departmental staff meetings.
* Help handle IT issues in regards to the Member Portal
* Participate in cross training in other departments as needed
* Assist the Billing Department by taking member premium payments
* Participate in second interview process with new Customer Service Rep hires
* Perform other duties as assigned.
**Required Knowledge, Skills & Abilities:**
* Bilingual preferred
* Detail oriented
* Highly organized
* Ability to exercise good judgment
* Excellent interpersonal skills
* Ability to understand and interpret policies and procedures
* Good oral communication skills
* Professionalism in dealing with coworkers, members and providers
* Excellent phone skills
* Ability to work under pressure
* Must be personable, empathetic, but firm in dealing with members and providers
* Resourceful in solving problems, researching issues and communicating with members, providers and coworkers.
**Required Education/Experience:**
* High school diploma or GED required
* Basic knowledge of computer and other office equipment
**How You'll Be Valued:**
* Medical, Vision, and Dental premiums for you and your family covered at 100%
* Company funded health savings account (HSA)
* 401(k) and 401(k) matching
* Company paid life insurance
* Company paid short- and long-term disability insurance
* Employee assistance program
* Paid time off and 10 paid holidays
* A company culture that is regularly recognized as a Top Workplace by organizations such as CoBiz
* Pay: $26,000.00 - $32,000.00
Customer Service Training Lead Location: Alamosa, CO Type: Full TimeMin. Experience: Entry Level **Who You Are**
You are a people person. You are knowledgeable and you know how to communicate with all types of people, including Friday's members from all walks of life and the physicians and physician offices that take our insurance. You like to trouble shoot and solve issues. You are a highly organized and detailed teammate, that is prepared to help your team grow. Youre the Customer Service Training Lead weve been looking for, and wed like to meet you.
**Who We Are**
Friday Health Plans isnt your average health insurance company. Were not about unnecessary extras and confusing terminology. We cover the basic health services youll likely use the most at a price that just might make your wallet happy. Our simple health plans and friendly service keep you covered so youre free to live every day like its Friday.
As a Denver-based startup company, were looking for smart, talented people like you to join us. We value collaboration, innovation, passion, and calculated risk-taking. Now in year four and growing rapidly, were looking for people who lead by example, and that example is one of flexibility, reliability, and positivity. If this sounds like you, then we want you on our team.
**What Youll Do**
The Customer Service Training lead is responsible for developing, updating, and presenting training material to current Customer Service Representatives, logging calls into the call diary, managing inquires that Customer Service Representatives may have as well as analyzing training progress for each new representative.
Essential Duties:
* Participate in ongoing trainings throughout the organization in order to maintain current information.
* Seek out best practices and current training methods in order to apply th