Job Details
Our client is seeking experienced Desktop Technical Support consultants for a long-term contract position to work on the north side of town in Johns Creek, GA. In this role, you will provide on-site end-user computing support including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
Responsibilities:
- Assist with general maintenance to keep the network running smoothly and with on-site network-related repair requests with service desk personnel.
- Document LAN wiring diagram including wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
- Set up new devices, workstations, print stations, and assignments to default printers.
- Maintain data catalog of inventory and performed record-keeping functions of hardware locations, assignments, quantities, types, and required repairs, including start-up and end-of-year processes.
Required Skills:
- 2+ years of providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
- Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
- Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
- Familiarity with IT support tools, such as Active Directory, O365, Remedy, or LANdesk.
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook), and Internet Browsers (Internet Explorer, Chrome, Safari).
MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.