Job Details
Job Title: Scheduler, Dispatcher, and Administrative Assistant
Location: Marietta, GA
Salary Range: $60,000 - $70,000 per year
About the Company:
We are a leading Commercial HVAC company based in Marietta, GA, dedicated to providing top-notch heating, ventilation, and air conditioning services to businesses in the area. Our team is known for its expertise, reliability, and commitment to customer satisfaction.
Position Overview:
We are seeking a highly organized and motivated individual to join our team as a Scheduler, Dispatcher, and Administrative Assistant. This role is pivotal in ensuring the efficient operation of our service delivery by managing schedules, dispatching technicians, and providing administrative support.
Key Responsibilities:
- Schedule and coordinate service appointments, ensuring efficient use of technician time and resources.
- Dispatch technicians to service calls, providing them with the necessary job details and logistics.
- Maintain and update the scheduling database, ensuring accuracy and timeliness of information.
- Communicate effectively with technicians, customers, and internal teams to provide updates and resolve scheduling conflicts.
- Handle administrative tasks such as data entry, filing, and preparation of reports.
- Process customer service requests, from initial contact through to assignment of technicians.
- Monitor and manage inventory of parts and supplies needed for service calls.
- Assist in billing, invoicing, and other financial administration tasks as needed.
Qualifications:
- High school diploma or equivalent; further education or certification in business administration or related field is a plus.
- Proven experience in scheduling, dispatching, or a similar administrative role, preferably in the HVAC or related industry.
- Strong organizational and multitasking skills, with the ability to manage priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with an emphasis on customer service.
- Proficiency in Microsoft Office Suite and experience with scheduling software.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving.
Benefits:
- Competitive salary within the range of $60,000 - $70,000 per year.
- Health insurance, including dental and vision.
- Retirement plan options.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.