Job Details
**Customer Service Representative, Grossmont Center**
**La Mesa, CA**
* JANUARY 24, 2022
* JOB ID 2022-1612
* Facilities
**Overview**
Federal Realty is currently sourcing for a Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
Work Schedule: Working 30 hours a week; Wednesday-Sunday (10am/11am until 5pm/6pm) with the potential for additional hours during events. Subject to change.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Answering the phone lines and responding to voicemails daily
* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center
* Establish and maintain a strong rapport with retailers
* Prepare reports as directed
* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.
* Assist marketing department with implementation and execution of marketing programs and special events
* Communicate with coworkers and external business partners, vendors and tenants as needed
* Other duties as assigned
**Qualifications**
* 1+ years experience in a customer service role
* High School Diploma preferred
* Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center
* Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times
* Proactively seek opportunities to provide exceptional customer service
* Proactive, approachable and solution focused
* Must be flexible and able to work weekends and holidays
* Proficient with Microsoft Office, in particular Word and Excel
Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***
***If you are unable to submit your application online, please call 301-###-####.***
**Customer Service Representative, Grossmont Center**
**La Mesa, CA**
* JANUARY 24, 2022
* JOB ID 2022-1612
* Facilities
**Overview**
Federal Realty is currently sourcing for a Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
Work Schedule: Working 30 hours a week; Wednesday-Sunday (10am/11am until 5pm/6pm) with the potential for additional hours during events. Subject to change.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Answering the phone lines and responding to voicemails daily
* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center
* Establish and maintain a strong rapport with retailers
* Prepare reports as directed
* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.
* Assist marketing department with implementation and execution of marketing programs and special events
* Communicate with coworkers and external business partners, vendors and tenants as needed
* Other duties as assigned
**Qualifications**
* 1+ years experience in a customer service role
* High School Diploma preferred
* Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center
* Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times
* Proactively seek opportunities to provide exceptional customer service
* Proactive, approachable and solution focused
* Must be flexible and able to work weekends and holidays
* Proficient with Microsoft Office, in particular Word and Excel
Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***
***If you are unable to submit your application online, please call 301-###-####.***
**Customer Service Representative, Grossmont Center**
**La Mesa, CA**
* JANUARY 24, 2022
* JOB ID 2022-1612
* Facilities
**Overview**
Federal Realty is currently sourcing for a Customer Service Representative at Grossmont Center. This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public***.*** This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
Work Schedule: Working 30 hours a week; Wednesday-Sunday (10am/11am until 5pm/6pm) with the potential for additional hours during events. Subject to change.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Answering the phone lines and responding to voicemails daily
* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center
* Establish and maintain a strong rapport with retailers
* Prepare reports as directed
* Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.
* Assist marketing department with implementation and execution of marketing programs and special events
* Communicate with coworkers and external business partners, vendors and tenants as needed
* Other duties as assigned
**Qualifications**
* 1+ years experience in a customer service role
* High School Diploma preferred
* Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center
* Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times
* Proactively seek opportunities to provide exceptional customer